JENNIFER CHAVEZ
Summary
Proactive and goal-oriented professional with a strong ability to build relationships and a deep motivation to ensure customer satisfaction. Recognized for reliability and adaptability, with a quick capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and make valuable contributions to organizational growth.
Overview
9
9
years of professional experience
Work History
Customer Success Representative
The Office Gurus
01.2024 - Current
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Insurance Customer Service Representative
Foundever El Salvador
05.2022 - 12.2023
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Maintained confidentiality of patient finances, records, and health statuses.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assisted customers with completing insurance documents to avoid missed information.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Communicated effectively with staff members of operations, finance and clinical departments.
Administrative Assistant
Shriners International
02.2021 - 07.2021
- Managed and submitted visa applications and supporting documentation to embassies, ensuring timely processing for children and their parents to receive medical treatment in the US or Mexico.
- Coordinated meetings, appointments, and travel logistics, facilitating seamless operations for patients, medical teams, and stakeholders.
- Maintained and organized case files, records, and compliance paperwork, ensuring accuracy and confidentiality.
- Oversaw calendar management for senior executives, optimizing schedules and prioritizing engagements.
Administrative assistance
ORMUSA - Salvadoran Women's Organization.
05.2019 - 05.2020
- Provided administrative support to project managers, ensuring smooth execution of NGO programs and initiatives.
- Managed documentation, scheduling, and correspondence, optimizing project workflows.
- Maintained record-keeping systems, budgets, and compliance documents for project funding.
- Supported cross-functional collaboration between departments, donors, and community partners.
- Utilized Microsoft Office Suite, Google Workspace, and project management tools to streamline operations.
Customer Service Sales Representative
Premium Restaurant Brands
04.2016 - 05.2017
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Bachelor - International Relations And Business
Evangelical University of El Salvador
El Salvador, El Salvador01.2021
Skills
- Microsoft office
- CRM management
- Multitasking and organization
- Verbal and written communication
- Database entry
- Customer service
- Problem-solving
- Time management
- Adaptability and flexibility
- Attention to detail
Websites
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Success Representative
The Office Gurus
01.2024 - Current
Insurance Customer Service Representative
Foundever El Salvador
05.2022 - 12.2023
Administrative Assistant
Shriners International
02.2021 - 07.2021
Administrative assistance
ORMUSA - Salvadoran Women's Organization.
05.2019 - 05.2020
Customer Service Sales Representative
Premium Restaurant Brands
04.2016 - 05.2017
Bachelor - International Relations And Business
Evangelical University of El Salvador
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