Jennifer Cruz
Customer Service
San Salvador
Summary
Proven customer service specialist, adept in problem-solving and active listening, significantly enhanced customer satisfaction at Teleperformance through efficient issue resolution and empathetic engagement. Skilled in managing high-stress situations and knowledgeable in product details, consistently delivering professionalism and positive outcomes.
Overview
6
6
years of professional experience
Work History
Wix Customer Service Representative
Telus International
03.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Fedex Customer Care Representative
Teleperformance
10.2018 - 01.2022
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
High School Diploma -
Liceo Bautista Ilopango
Ilopango, El Salvador 05.2001 -
Skills
- Customer service
- Problem-solving
- Active listening
- Product knowledge
Timeline
Wix Customer Service Representative
Telus International
03.2022 - Current
Fedex Customer Care Representative
Teleperformance
10.2018 - 01.2022
High School Diploma -
Liceo Bautista Ilopango
05.2001 -
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