Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jennifer Estefany Pacheco Rivera

Jennifer Estefany Pacheco Rivera

Estudiante
Soyapango

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations. Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

8
8
years of professional experience
1
1
Language

Work History

Agente De Call Center

Telus international
10.2023 - 03.2024

Agente De Call Center

Ubiquity
11.2023 - 02.2024

Agente De Call Center

Concentrix
07.2017 - 01.2018

Agente De Call Center

Sykes El Salvador
01.2016 - 06.2016

Education

Asistente Técnico Bilingüe -

Centro Cultural Salvadoreño Americano
12-2014

CENIUES -

Universidad De El Salvador
06-2016

Bachillerato General -

Centro Cultural Salvadoreño Americano
12-2014

Skills

Informática

Microsoft Office Word 2010 Centro Cultural Salvadoreño Americano 2013

Microsoft Office Excel 2010 Centro Cultural Salvadoreño Americano

Licenciatura en anestesiologia e inhaloteria (estudiante de quinto año)

Client support

Call control

Data entry

Timeline

Agente De Call Center

Ubiquity
11.2023 - 02.2024

Agente De Call Center

Telus international
10.2023 - 03.2024

Agente De Call Center

Concentrix
07.2017 - 01.2018

Agente De Call Center

Sykes El Salvador
01.2016 - 06.2016

Asistente Técnico Bilingüe -

Centro Cultural Salvadoreño Americano

CENIUES -

Universidad De El Salvador

Bachillerato General -

Centro Cultural Salvadoreño Americano
Jennifer Estefany Pacheco RiveraEstudiante