Jennifer García Barrera
San Salvador
Summary
Knowledgeable and dedicated customer service/Learning specialist professional with extensive experience in Health Insurance industry. Bringing top-notch skills in oral and written communication. Also as a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Learning Specialist
FoundEver El Salvador
06.2022 - Current
- Learning Specialist for Cigna Healthcare , with the Cigna Medicare department.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Implemented innovative teaching techniques to keep candidates engaged and motivated throughout the learning process.
- Utilized data-driven instruction to identify areas of improvement and adjust teaching strategies accordingly, enhancing student outcomes.
Customer Service Representative
FoundEver El Salvador
06.2021 - 05.2022
- Customer service representative for Cigna Healthcare at the Cigna Medicare department.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Researched and resolved billing discrepancies to enable accurate billing.
- Maintained up-to-date knowledge of product and service changes.
Sales Agent
Teleperformance El Salvador
01.2021 - 04.2021
- Sales Agent for At&T "Mobility: Sales and Services"
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Education
No Degree - Sociocultural Anthropology
Universidad De El Salvador
12.2026
High School Diploma -
Colegio Bautista San Salvador
01.2015
Skills
- Reporting Requirements
- Blended Learning Strategies
- Classroom Management
- Teacher Assistance
- Customer Billing
- Data Entry
- Active Listening
- Problem-solving abilities
- Customer satisfaction measurement
- Product Knowledge
Languages
Spanish
Native language
English
Advanced
C1
Personal Information
Date of Birth: 01/02/98
References
- Licda. Dayana Loza Arias, + (503) 7672-7047
- Arq. Edwin García Nerio, + (503) 6420-7408
- Licda. Adriana Reyes, + (503) 6306-2537
Additional Information
Other studies:
Baptist English Academy.
- Juvenile English Program. Advanced level (2013)
Timeline
Learning Specialist
FoundEver El Salvador
06.2022 - Current
Customer Service Representative
FoundEver El Salvador
06.2021 - 05.2022
Sales Agent
Teleperformance El Salvador
01.2021 - 04.2021
No Degree - Sociocultural Anthropology
Universidad De El Salvador
High School Diploma -
Colegio Bautista San Salvador
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