Jennifer Mendoza
Student
San Salvador
Summary
Proven Customer Care Representative with a track record of enhancing customer satisfaction at Teleperformance. Excelled in handling high-volume inquiries with empathy and patience, demonstrating exceptional problem-solving and multitasking abilities. Achieved a significant improvement in complaint resolution efficiency, leveraging both customer service expertise and active listening skills.
Overview
1
1
year of professional experience
Work History
Customer Care Representative
Teleperformance
06.2024 - 12.2024
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Colegio Ioseph Misioneros Josefinos
Calle Antigua Panamericana, San Salvador 05.2001 -
Skills
Customer service- care
Active listening
Complaint handling
Call center experience
Payment processing
Empathy and patience
Multitasking Abilities
Calm under pressure
Problem-solving abilities
REFERENCE
- Oliver Alfaro - 7591-4884
- Cristian Castro - 7931-7230
- Mauricio Martinez - 6170-6626
Timeline
Customer Care Representative
Teleperformance
06.2024 - 12.2024
High School Diploma -
Colegio Ioseph Misioneros Josefinos
05.2001 -
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