Jennifer Beatriz Granados Guevara
Corinto
Summary
Housekeeping professional with 3 years background addressing guest requests and problems to maintain high satisfaction. Detail-oriented and punctual with good teamwork abilities, solid housekeeping experience and excellent interpersonal skills. Focused on exceeding performance and productivity targets.
Experienced with overseeing housekeeping staff and maintaining cleanliness standards. Utilizes strong management skills to coordinate and optimize daily operations. Track record of ensuring compliance with safety and health regulations while enhancing team efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeping
Omni Bedford Spring and Resort
Bedford
04.2023 - 01.2026
- Liaised with housekeeping staff to ensure rooms met cleanliness standards before guest arrivals.
- Onboarded and mentored new housekeeping staff to uphold rigorous cleanliness and professional conduct standards.
- Directed housekeeping team to uphold exceptional cleanliness standards across all guest rooms.
- Maintained an orderly work environment by adhering to established housekeeping standards within the receiving area.
- Supported training of new hires, sharing best practices for efficient housekeeping processes.
- Collaborated with housekeeping staff to guarantee timely room availability for arriving guests.
Receptionist
Municipal Mayor's Office of Cojutepeque
Cojutepeque
01.2022 - 08.2022
- Oversaw front desk operations to enhance visitor check-in and appointment scheduling efficiency.
- Maintained accurate records of incoming calls and inquiries to improve response efficiency.
- Improved visitor experience by implementing feedback mechanisms for service enhancement.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma - Bachiller General
National Institute of Corinto
Morazan 11.2020
Skills
Customer Service Excellence
Communication Skills
Problem Solving
Team Collaboration
Time Management & Reliability
Attention to Detail
Certification
Proficiency in Microsoft Office suite, Word and Excel 2019, and certification as an accounting administrative assistant
Languages
English
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Timeline
Housekeeping
Omni Bedford Spring and Resort
04.2023 - 01.2026
Receptionist
Municipal Mayor's Office of Cojutepeque
01.2022 - 08.2022
High School Diploma - Bachiller General
National Institute of Corinto