Office Word
Jennifer Rosaly Cruz Acevedo
Estudiante de 4° año de medicina
San Salvador,San Salvador
Summary
At Telus International, honed data entry and empathy skills, enhancing client satisfaction through expert support and effective problem-solving. Demonstrating adaptability, resolved inquiries in multiple languages and improved processes by participating in cross-functional teams, showcasing ability to thrive under pressure and collaborate effectively. Motivated Medical Student with exceptional skills in patient interviewing and assessment, comprehensive knowledge of relevant medical concepts and laboratory procedures. Strong leadership abilities with a passion for learning new tasks and concepts quickly. Excellent communication, interpersonal and organizational talents.
Overview
2
2
years of post-secondary education
6
6
Certifications
Work History
Customer Service Representative Trainee
Telus International
Santa Tecla , Departamento de La Libertad
2021.07 - 2021.08
- Improved client satisfaction ratings by consistently delivering knowledgeable assistance and support during interactions.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Participated in cross-functional teams to resolve complex client concerns involving multiple departments within the organization.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Utilized troubleshooting skills to diagnose and address technical issues for customers, leading to quick resolutions.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
Education
High School Diploma -
Centro Cultural Salvadoreño Americano
San Salvador, El Salvador 2019.01 - 2020.12
Skills
Data entry proficiency
Empathy Display
Teamwork and Collaboration
Computer Skills
Calm Under Pressure
Decision-Making
Self Motivation
Adaptability and Flexibility
Relationship Building
Problem-solving abilities
Multitasking Abilities
Software
Excel
Powerpoint
Languages
English
Professional Working
Certification
Grado Digital dos básico
Interests
Classic literature
Jazz music
Neurosciences
History
Philosophy
Business
Timeline
Grado digital manejo de ofimatica básico
2023-01
Customer Service Representative Trainee
Telus International
2021.07 - 2021.08
CCSA established English program
2019-12
Microsoft Office Specialist for Oficce Word 2016
2019-11
High School Diploma -
Centro Cultural Salvadoreño Americano
2019.01 - 2020.12
Grado Digital dos básico
2018-10
Escolar juvenil english program
2016-10
Escolar english program
2014-06
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