JESSICA ADRIANA LOVO FUENTES
DEGREE IN LANGUAGES FOCUS ON TOURISM
San Salvador,SS
Summary
I am a highly qualified and professional individual with excellent time management skills. I am enthusiastic, self-motivated, and reliable, always striving to deliver high-quality results. Additionally, I consider myself a responsible and dedicated professional with a strong work ethic. I excel in teamwork, adapt easily to challenging situations, and thrive in dynamic environments.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Social Media Producer
Voz De America
San Salvador, Departamento De San Salvador
02.2023 - 03.2025
- I oversee the company's interactions with the public by implementing social media platforms' content strategies, such as Facebook, Twitter, Instagram, and Youtube
- I am in charge of posting, editing, proofreading, and filing news stories, features, and articles to keep the audience informed about the latest world events.
- Im in charge of producing videos with engaging content, sometimes subtitling and adapting them for the website, YouTube, Facebook, X, and Instagram.
- I have covered internationally relevant news stories, created explanatory content on current events, and addressed trending topics on social media.
- Responded promptly to inquiries and comments on social channels, fostering positive brand interactions.
- Optimized website content and images to improve search engine rankings.
Business Analyst Consultant
UassistMe
San Salvador, Departamento De San Salvador
12.2020 - 08.2023
- Our core competency wss facilitating national, regional, and local print media campaigns in newspapers and magazines
- I worked for 2 years and a half in UassistMe, for my client, MediaSpace Solutions
- I was in charge of the Magazine department and we collected data to make advertising campaigns for our potential clients
- This was a full-service print and digital media buying and planning agency
- Improved overall project management for client engagements with well-structured plans and timelines.
Owner
Grill It
San Salvador, Departamento De San Salvador
05.2020 - 11.2020
- Because of the pandemic, I created 'Grill-it' as a way to provide food options in quarantine
- I used to sell exported meat and beef and also national diaries
- This was entrepreneurship that lasted 7 months
Corporate Travel Agent
Viajes y Destinos
San Salvador, Departamento de San Salvador
07.2017 - 03.2020
- I worked for two and a half years as a corporate travel agent
- I was in charge of selling plane tickets, making hotel reservations, renting cars, creating tour packages in Europe, Asia, America, and Africa, and advising about tourist visas (American, Australian, Canadian, Peruvian, Cuban, and Mexican)
Customer Service Representative
Telus International
San Salvador, Departamento de San Salvador
09.2016 - 02.2017
- I worked for FITBIT, in Telus International as a customer service representative and tech support analyst
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Diploma of Higher Education - Languages focusing on Tourism
Universidad Don Bosco
Soyapango 01.2012 - 01.2017
High School degree - High School
Centro Cultural Salvadoreno Americano
San Salvador 01.2011 - 01.2011
Skills
Trends research – Staying updated on emerging topics and audience interests
Team management – Leading and coordinating projects efficiently
Responsibility – Meeting deadlines and ensuring high-quality work
Teamwork – Collaborating effectively with colleagues and different departments
Proactiveness – Taking initiative and anticipating project needs
Social media strategy
Certification
Microsoft Word 2010
Timeline
Social Media Producer
Voz De America
02.2023 - 03.2025
Business Analyst Consultant
UassistMe
12.2020 - 08.2023
Owner
Grill It
05.2020 - 11.2020
Corporate Travel Agent
Viajes y Destinos
07.2017 - 03.2020
Customer Service Representative
Telus International
09.2016 - 02.2017
Diploma of Higher Education - Languages focusing on Tourism
Universidad Don Bosco
01.2012 - 01.2017
High School degree - High School
Centro Cultural Salvadoreno Americano
01.2011 - 01.2011