Jocelyn Mejia
San Salvadoor,San Salvador
Summary
Passionate about growth, exploration, and immersion in the dynamic realms of business, strategy, and investing. Committed to broadening horizons, deepening understanding, and bringing a unique perspective to these captivating fields. Possess exceptional skills in conflict resolution, communication, and problem-solving, with a strong background in customer interactions and service solutions. Always focused on ensuring customer satisfaction and loyalty through efficient and empathetic service. Effective team collaborator who is adaptable to changing needs and consistently strives for results. Known for reliability and a proactive approach, committed to meeting both customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Services Representative
Cognizant
11.2023 - Current
- As a customer service representative in a call center, I serve as the primary point of contact for customers who have questions, concerns, or need assistance with services provided by the company.
- My current role as an Intake Representative is to gather information, create the customer profile, input the information provided by the caller in the system and verify that all the details given by the requester matches.
- Handling inbound calls: I receive incoming calls from Nurse Field Case Managers, Adjusters, Investigators, Claimants and others requesting Conference Translation over the phone.
- Providing information and solutions: I use my knowledge of the company's products and services to answer customer questions and resolve issues.
- Enhanced client communication by providing accurate and timely interpretation services during meetings and conferences.
- Processing requests: I handle tasks like taking orders and validation of information
- Resolving complaints: I address customer complaints in a professional and empathetic manner, seeking solutions to their problems.
- Supported medical professionals in delivering quality care by interpreting patient information accurately and empathetically.
- Interpreted conversations between foreign language-speaking clients and others.
- Documenting interactions: I maintain accurate records of each customer interaction for future reference
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Follow-up calls: Checking in after a
service interaction to ensure
customer satisfaction and address any
issues. - Account updates: Informing customers
about changes to their accounts, such
as billing updates or service information.
Founder
Rapidito Delivery Services
06.2021 - 05.2024
- Receive accounts from each employee at the end of the day, receive calls and delegate deliveries as they come in every day via the base number
- Receive payments online, bank transactions, deal with customers on a daily basis, keep income tax books up to date
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
Customer Services Representative
Skycom
08.2022 - 10.2023
- As a customer service representative in a call center, I serve as the primary point of contact for customers who have questions, concerns, or need assistance with a company's products or services
- Handling inbound calls: I receive incoming calls from customers and listen attentively to their inquiries
- Providing information and solutions: I use my knowledge of the company's products and services to answer customer questions and resolve issues
- Troubleshooting problems: I diagnose and troubleshoot technical issues or problems with orders and returns
- Processing requests: I handle tasks like taking orders, processing returns, and updating customer accounts
- Resolving complaints: I address customer complaints in a professional and empathetic manner, seeking solutions to their problems
- Upselling and cross-selling: I may have opportunities to promote additional products or services to customers
- Documenting interactions: I maintain accurate records of each customer interaction for future reference
Cashier and Bookkeeper (Assistant Manager)
Caladium Restaurant
07.2019 - 06.2021
- Receive payments by cash, check, credit, cards, vouchers or automatic debits
- Issue receipts, refunds, credit in foods
- Ensure that the money in the drawer is correct in the beginning of the shift and end
- Enter daily records in the quick books operating system, concerning income and outcome of the restaurant
- Pay company bills by cash vouchers, checks and assist the Manager in managing duties
Manager
Fashion and More
01.2017 - 07.2019
- Store Supervisor at Best Deal Clothing in Belize City with responsibility for the supervision of store operations and of 4 employees as well as performing the cashier duties
- Receive payments by cash, check, credit, cards, vouchers or automatic debits
- Issue receipts, refunds, credit and exchange in product
- Ensure that the money in the drawer is correct in the beginning of the shift and end
- Pay company bills by cash vouchers and checks
Store Supervisor and Cashier
Best Deal Clothing
01.2009 - 01.2018
- Store Supervisor at Best Deal Clothing in Belize City with responsibility for the supervision of store operations and of 4 employees as well as performing the cashier duties
- Receive payments by cash, check, credit, cards, vouchers or automatic debits
- Issue receipts, refunds, credit and exchange in product
- Ensure that the money in the drawer is correct in the beginning of the shift and end
- Pay company bills by cash vouchers and checks
Waitress
Good View Restaurant
06.2016 - 07.2017
- Head Waitress at Good View Restaurant in Belmopan with experience in customer service, customer satisfaction and customer conflict resolution
Education
Diplomado en Administración de Negocios y Empresas -
12.2024
- 10401 MI - Contabilidad I - Fundamentos Contables en El Salvador
- 10402 MII - Contabilidad II - Impuestos Tributarios y Obligaciones Mercantiles.
- 10403 MIII - Contabilidad III - Contabilidad Financiera.
- 10404 MIV - Contabilidad IV: Contabilidad de Costos.
- 10405 MV - Administración I: Fundamentos Administrativos de Negocios y Empresas.
- 10406 MVI - Excel Contable Financiero.
- 10407 MVII - Marketing I: Fundamentos de Marketing y Tendencias Publicitarias.
- 10408 MVIII - Tecnologías Aplicadas I: Sistemas Contables.
Certificate - Swedish Massage Therapy
12.2018
Completion of 3 months training in Swedish Massage Therapy.
Tour Guide Training -
12.2018
Currently enrolled in the Tour Guide Training Course with expectation to finish in December 2018.
Tourism Front Office Level 1 Program -
06.2016
Training in Tourism Customer service, Customer Satisfaction, Conflict Resolution and Front Desk Management.
High School Diploma - Science
01.2016
Primary School Diploma -
06.2012
Skills
- Excellent oral and written communication skills: including English Grammar, spelling and punctuation
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Information management
- QuickBooks
- Experience in being a good team player gained from previous experiences working in groups and teams
- Responsible and Trustworthy with Finances
- Great leadership and customer relation skills
- Quick learner and ability to multitask
- Good organizational skills
- Critical thinking
- Customer service
- Data entry
Languages
Spanish
English
References
- John Pinelo, Manager, PC.COM, Not Provided, Belmopan, Belize, Not Provided, 610-4721
- Selina Del Valle or Leonel Del Valle, 822-2754, 615-0892, 607-0544
- Melany Beatriz Kee, Owner, Fashion and More, Not Provided, Belmopan, Belize, Not Provided, 610-4432
- Ruth Galdamez, Supervisor, Cognizant, Not Provided, El Salvador, El Salvador, Not Provided, +503-7742-7515
- Alejandro Cruz, Supervisor, Skycom, Not Provided, El Salvador, El Salvador, Not Provided, +503-7646-1241
Timeline
Customer Services Representative - Cognizant
11.2023 - Current
Customer Services Representative - Skycom
08.2022 - 10.2023
Founder - Rapidito Delivery Services
06.2021 - 05.2024
Cashier and Bookkeeper (Assistant Manager) - Caladium Restaurant
07.2019 - 06.2021
Manager - Fashion and More
01.2017 - 07.2019
Waitress - Good View Restaurant
06.2016 - 07.2017
Store Supervisor and Cashier - Best Deal Clothing
01.2009 - 01.2018
Y.W.C.A - Certificate, Swedish Massage Therapy
ITVET Belize City Campus - Tour Guide Training,
ITVET Belize City Campus - Tourism Front Office Level 1 Program,
Nazarene High School - High School Diploma, Science
St. Joseph School - Primary School Diploma,
ESNA - Diplomado en Administración de Negocios y Empresas,
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