Jocelyn Menjivar

• Improved customer satisfaction by resolving complex issues promptly and professionally.
• Elevated customer satisfaction scores, personalizing solutions to fit individual customer needs.
• Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.

I worked as an assistant to my manager, where I completed my community service hours. My duties included checking if clients were up to date with their payments, keeping track of their loans, and making sure that all documents were signed and stamped by my manager. If there were any payment issues, I would report them to my immediate supervisor.

I was also responsible for managing each client's files. If their payment history showed that they were consistently on time, they received discounts as a reward for their punctuality.