Jodi Lippert
Madison Heights,MI
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Mcdonald’s
Hazel Park, MI
08.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
General Manager
Checkers Restaurant
Clinton Township, MI
01.2022 - 08.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Arby's
Warren, MI
04.2007 - 11.2021
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Implemented effective customer service surveys to encourage feedback.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Trained, managed and motivated employees to promote professional skill development.
General Manager
Mr. Pita
Warren, MI
02.2005 - 04.2007
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Facilitated monthly workshops to share best practices to optimize productivity.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Education
High School Diploma -
Hazel Park High School
Hazel Park, MISkills
- Staff training and development
- Calm under pressure
- Leadership and team building
- Employee scheduling
- Communication skills
- Team building and motivation
- Customer experiences
- Policy/program development
Certification
ServSafe Certified 5/21/2022
Timeline
General Manager
Mcdonald’s
08.2023 - Current
General Manager
Checkers Restaurant
01.2022 - 08.2023
General Manager
Arby's
04.2007 - 11.2021
General Manager
Mr. Pita
02.2005 - 04.2007
High School Diploma -
Hazel Park High School
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