Johanna González
Bachelor's Degree In English Language
San Salvador,SS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alfaprint
09.2023 - 03.2024
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined call center processes for improved efficiency and reduced wait times.
Teacher
Colegio Palas Atenea
01.2022 - 11.2023
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
Bachelor's Degree in English Language - English Education
Universidad Tecnologica De El Salvador
San Salvador 05.2001 -
Skills
Product Knowledge
References
Carlos Benjamin Acevedo 7507-0566
David Hernandez 7454-4549
Eliu Munoz 7479-7325
Timeline
Customer Service Representative
Alfaprint
09.2023 - 03.2024
Teacher
Colegio Palas Atenea
01.2022 - 11.2023
Bachelor's Degree in English Language - English Education
Universidad Tecnologica De El Salvador
05.2001 -
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