John Davies
Programmer
San Salvador
Summary
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.
Overview
7
7
years of professional experience
2
2
Languages
Work History
IT Specialist
Airbnb
05.2024 - 12.2024
- -Identifying and resolving hardware and software problems, both on-site and remotely.
- -Building and maintaining local networks, ensuring optimal performance, and addressing connectivity issues.
- -Focused on the technical aspects of building, maintaining, and troubleshooting software and systems
- -Implementing and maintaining security measures to protect systems and data from threats.
Content Moderator
Meta
01.2022 - 04.2024
- -Responsible for user-generated content submitted to an online platform.
- -Applying community guidelines and legal regulations to determine whether content should be removed or allowed to remain online.
- -Identifying complex or sensitive cases that require escalation to senior moderators or other teams.
Customer Service Agent
The Office Gurus
03.2019 - 08.2019
- Handled customer complaint with empathy and composure.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Sales Representative
TELUS International
02.2018 - 11.2018
- Responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
Education
Bachelor's degree - Accounting and Finance
Atlanta High School
01.2018
Skills
Content management systems
Timeline
IT Specialist
Airbnb
05.2024 - 12.2024
Content Moderator
Meta
01.2022 - 04.2024
Customer Service Agent
The Office Gurus
03.2019 - 08.2019
Sales Representative
TELUS International
02.2018 - 11.2018
Bachelor's degree - Accounting and Finance
Atlanta High School
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