John Margadonna
Winston-Salem,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Fraud Detection Coordinator
Capital One
Glen Allen, VA
11.2013 - 05.2015
Assessing transactional activity to determine whether or not said activity appeared valid; if deemed suspicious, attempts to secure account security were made, often including outbound calls to account holder.
Phone Banker 2/ New Hire Coach
Wells Fargo Bank, N.A.
Glen Allen, VA
09.2009 - 11.2013
- Assisting clients in an inbound call center with inquiries and requests concerning their accounts, while exceding sales goals. While training new hires, helping them learn proper procedures both in the classroom and on the floor.
Cashier
Stein Mart
Winston-Salem, NC
09.2002 - 01.2009
- Cash drawer operation
- Service desk operations
- Occasional assistance of other departments as needed
Education
Associate of Science - Business Administration
Forsyth Technical Community College
Winston-salem, NC06.2008
Skills
- Telephone and Email Etiquette
- Fraud and Anomaly Analysis
- Account Information Review
- Reporting and Alerts
- Training & Development
- Supervision & Leadership
- Customer Service
- Problem Resolution
- Conflict Resolution
- Friendly, Positive Attitude
- People Skills
- Good Work Ethic
- Flexible Schedule
- Computer Skills
- Critical Thinking
Timeline
Fraud Detection Coordinator
Capital One
11.2013 - 05.2015
Phone Banker 2/ New Hire Coach
Wells Fargo Bank, N.A.
09.2009 - 11.2013
Cashier
Stein Mart
09.2002 - 01.2009
Associate of Science - Business Administration
Forsyth Technical Community College