Jean pierre Espinola Arteaga
Sales Development
Merliot, El Salvador,SV-SS
Summary
I am a dynamic sales professional with over 12 years of experience in strategic lead generation and client relationship management, including five years of successful remote work. I have a proven track record of exceeding targets and driving sustainable growth in diverse markets such as North America, APAC, EMEA, and LATAM.
I possess full sales cycle experience, from lead generation to closing, and have conducted product demos to align solutions with client needs. My strong communication skills, organizational abilities, and proactive follow-up strategies enable me to maintain an efficient pipeline and nurture long-term relationships. I thrive in fast-paced environments, leveraging my negotiation skills and collaborative approach to achieve exceptional results. Ultimately, I am dedicated to building meaningful connections that drive success and contribute to business growth.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
Work History
Sales Development Representative
OutboundView
Franklin, Tennessee
09.2024 - Current
- Executed outbound calls
- crafted compelling emails
- leveraged social media
- build strong relationships with potential customers for clients across diverse sectors
- Performance management
- Learning management systems (LMS)
- Labor market intelligence
- Leadership development for executives and professionals.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Owner
Easy Rent a Car
12.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Sales Development Representative
Time Doctor
3 2023 - 5 2024
- Qualify inbound leads who have shown interest through various marketing channels, such as trial sign-ups, demo requests, website chat, content downloads, events, etc.
- Follow up promptly via phone, email, LinkedIn, and video to nurture the relationship.
- Document all prospect interactions and findings in CRM (HubSpot), ensuring a smooth handoff process to the Account Executives.
Inside Sales Consultant
HostPapa
04.2022 - 12.2022
- Closed sales and guided clients through the entire closing process, including conducting product demos to showcase solutions. I followed up with them after implementation to ensure 100% customer satisfaction and to address any additional needs.
- Generated and qualified leads through various channels, including online inquiries, marketing campaigns
- Communicate with customers, making outbound calls to potential clients, and following up on leads
- Keep up with hostPapa's products and services information and updates
- Own and manage their sales pipeline by following up on emails, calls, and tasks daily, and update and manage accurate information in the company's CRM system
Google Maps Sales Development Representative
TELUS International
7 2017 - 03.2022
- Conducted comprehensive product demonstrations promoting the direct use of Google Maps API by explaining its comprehensive suite of services, which enables customers to seamlessly integrate maps, geocoding, places, and additional Google content into their web pages or applications
- Managing the complete sales cycle from initial engagement to final implementation.
- Generating demand and identifying qualified leads various channels like Google Meet, phone calls, social media, and events to connect with prospective and existing customers, understand their business needs, and determine if they are a good fit for Google's solutions
- Maintain accurate records of opportunities in the CRM system
- Account research and relationship building
Google Workspace Sales
Telus International
11.2012 - 12.2017
- Conducted feature demonstrations for Google Workspace to effectively align service offerings with clients' specific requirements, ensuring the best possible solutions for their needs.
- Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Maintained detailed records of customer interactions, noting solutions provided for future reference.
- Developed strong relationships with clients, fostering trust in our ability to resolve their technical challenges quickly.
Quality Agent Zynga Inc.
Telus International
06.2010 - 11.2012
- Enhanced product quality by implementing rigorous inspection procedures and protocols.
- In charge of systematic examination of quality systems and rendering of information
- Monitoring Calls: Listening to recorded or live calls to assess agent performance and adherence to company protocols.
Verizon Quality Agent
Telus International
09.2009 - 06.2010
- Enhanced product quality by implementing rigorous inspection procedures and protocols.
- Contributed to cost-saving initiatives by identifying ways to optimize resource utilization without compromising on product integrity.
- Improved supplier relationships by conducting regular audits, ensuring compliance with company standards and specifications.
- Coordinated with engineering teams during the design phase of new products, providing valuable input on how to mitigate potential quality risks.
Escalations Representative / Sprint Wireless T-3
Telus International
08.2008 - 09.2009
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Education
Associate of Arts - Telecommunications
Associated Technical College
Los Angeles, California 01.1997 - 05.1999
Associate of Arts - Administration of justice
College of The Canyons
Valencia, California 07.1994 - 05.1996
Skills
CRM Business-to-Business (B2B)
undefinedLanguages
Spanish
English
Certification
Building Rapport with Customers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementPersonal development programsTimeline
Sales Development Representative
OutboundView
09.2024 - Current
Building Rapport with Customers
07-2024
Inside Sales Consultant
HostPapa
04.2022 - 12.2022
Owner
Easy Rent a Car
12.2020 - Current
Google Maps fundamentals
05-2019
Google Enabling Features
05-2014
Google Enterprise: Lead Generation Methods and Strategies
05-2014
Google Workspace Sales
Telus International
11.2012 - 12.2017
Quality Agent Zynga Inc.
Telus International
06.2010 - 11.2012
Verizon Quality Agent
Telus International
09.2009 - 06.2010
Escalations Representative / Sprint Wireless T-3
Telus International
08.2008 - 09.2009
Associate of Arts - Telecommunications
Associated Technical College
01.1997 - 05.1999
Associate of Arts - Administration of justice
College of The Canyons
07.1994 - 05.1996
Sales Development Representative
Time Doctor
3 2023 - 5 2024
Google Maps Sales Development Representative
TELUS International
7 2017 - 03.2022
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