Jonathan Lopez

• Lead and manage software development projects, ensuring on-time and on-budget delivery.
• Collaborate closely with cross-functional teams and clients to define and achieve project objectives.
• Identify and manage project risks, implementing effective mitigation strategies.
• Provide regular status reports to stakeholders, maintaining clear and open communication.

Responsible for directing, monitoring, and developing the operations team and providing the necessary tools to ensure ongoing compliance of metrics assigned to the operation. Summarize, collect and analyze the project's performance trends and data in order to present information to the client in weekly and monthly business reviews. Managed administrative tasks including payroll and bonus approvals, employee discounts and overtime pay, ensuring accuracy and timeliness. Oversaw employee leave requests (medical, personal, absence) and ensured compliance with company policy and legal regulations.

First point of contact in Google for Schools located in the United States and Canada. Creating a simple and intuitive experience for prospective customers to learn, engage and implement Google for Education Solutions. Led Google for Education sales campaigns, promoting summits and offers to school principals and superintendents. Increased awareness and interest in Google's software and hardware solutions for educational institutions.

Provide solutions through technical support for Google's Workspace users within an organizational scope (universities, business and governments). Help migrating to Google Workspace, assisting with hosting service transitions, domain record configuration, business email setup and provided ongoing technical support to ensure user proficiency with the platform, requiring to engage both technical and customer service skills to address most complex technical problems.

In charge of creating a communication channel between a California worker’s compensation attorney and our insurance company to settle a case and avoid a trial. Work with assigned budgets and settlement limits to negotiate with attorneys to meet their requirements and comply with at least a 60% settlement in our favor at the same time.

Provided customer service assistance to home phone services customers in the US. Created repair tickets, scheduled technicians’ appointments and provided information to customers about how to enroll to a new line or canceled their existing services.