Jonathan Nehemías Flores Santiago
San Salvador
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data and AI.
Overview
4
4
years of professional experience
Work History
Analista de datos
Super Repuestos
02.2024 - Current
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
- Automated routine data analysis tasks, freeing up time for more complex analysis.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Customer service representative
Teleperformance
08.2022 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sw Specialist
GBM El Salvador
01.2021 - 06.2022
- Gained proficiency in various data analytics tools such as Python, SQL, Excel, Power BI, IBM tools, Cloud Computing,
- Created dashboards to monitor and track key performance indicators.
- Utilized data visualization techniques to present and explain complex data sets.
Education
Máster - Inteligencia artificial y Big Data
Structuralia
05.2023
Pre-Specialization - Data Science
Universidad Tecnológica de El Salvador
05.2022
Ingenieria - Sistemas y computación
Universidad Tecnológica de El Salvador
06.2021
Skills
- SAP BODS
- ETL
- POWER BI
- Python
- Excel
- T-SQL
- DB2
- APIs
- Azure
- SAP Crystal Reports
- Machine Learning
Languages
Spanish
Native language
English
Upper intermediate
B2
Hobbies and Interests
- Data Science
- Programming
- Cloud Computing
- Data Analysis
- Data Engineering
- Automation
- Big data
- AI
Diplomas
- Upper Intermediate B2, Centro Cultural Salvadoreño Americano, 09/01/14, 09/01/15
- Intermediate B1, Academia Europea, 08/01/13, 08/01/14
Timeline
Analista de datos
Super Repuestos
02.2024 - Current
Customer service representative
Teleperformance
08.2022 - 02.2024
Sw Specialist
GBM El Salvador
01.2021 - 06.2022
Pre-Specialization - Data Science
Universidad Tecnológica de El Salvador
Ingenieria - Sistemas y computación
Universidad Tecnológica de El Salvador
Máster - Inteligencia artificial y Big Data
Structuralia
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