Jonathan Quijada
Asistente Virtual
La Libertad
Summary
Driven professional with a proven track record at Telus International, enhancing customer loyalty through exceptional complaint resolution and empathy. Skilled in customer service and active listening, adept at fostering positive relations and teamwork as an Assistant Manager at Focus. Demonstrated ability to improve satisfaction and efficiently manage calls, showcasing problem-solving abilities and product knowledge.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
Telus International
12.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Focus
03.2021 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Education
High School Diploma -
Richard Mangini Catholic Institue
El Salvador, El Salvador 05.2001 -
Skills
Customer Service
Languages
English
Professional Working
Spanish
Native or Bilingual
French
Professional Working
Certification
Excel
Timeline
Customer Service Representative
Telus International
12.2022 - Current
Excel
11-2021
Word
11-2021
Powerpoint
11-2021
Assistant Manager
Focus
03.2021 - 07.2022
High School Diploma -
Richard Mangini Catholic Institue
05.2001 -
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