

Driven professional with a proven track record at Telus International, enhancing customer loyalty through exceptional complaint resolution and empathy. Skilled in customer service and active listening, adept at fostering positive relations and teamwork as an Assistant Manager at Focus. Demonstrated ability to improve satisfaction and efficiently manage calls, showcasing problem-solving abilities and product knowledge.
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Call center experience
Problem-solving abilities
Customer Relations
Excel
Excel
Word
Powerpoint