Good software skills
Jonathan Ramirez
Spanish Interpreter And Customer Service Agent.
San Salvador
Summary
Accomplished Spanish Medical Interpreter at TransLangua, leveraging expertise in healthcare systems and empathy to enhance patient care. Streamlined interpreter scheduling, boosting efficiency by 80%. Skilled in accurate translation and active listening, adept at bridging language barriers in high-stakes environments, including legal and healthcare settings. Excelled in team collaboration and problem-solving, ensuring clear communication and culturally sensitive service delivery.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Spanish Medical Interpreter
TransLangua
Houston , TX
07.2022 - Current
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Improved patient satisfaction with the quality of medical services through clear communication and empathy.
- Streamlined interpreter scheduling processes, resulting in a more efficient allocation of resources across departments.
- Participated in interdisciplinary meetings to discuss complex cases, providing valuable insights from a linguistics perspective.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
Spanish Interpreter
ULG
09.2014 - 02.2021
- Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Enabled non-Spanish speaking educators to reach wider student audience by interpreting educational content and feedback into Spanish.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Provided invaluable support during high-stakes legal cases by delivering highly accurate consecutive interpretation services in court proceedings.
- Improved service delivery in social work by interpreting for case management sessions, helping Spanish-speaking clients navigate complex systems.
Customer Service Representative
Benson Comunnications
06.2009 - 07.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Radio Host
Telecorporacion Fm
04.2004 - 10.2008
- Engaged listeners through social media platforms to increase station visibility.
- Hosted music, news and entertainment segments for well-rounded radio shows.
- Devised marketing and promotional campaigns to increase ratings and listener base.
- Facilitated live coverage of special events, promotions, and sports matches.
- Operated studio sound boards, desks and playout software for slick, professional broadcasts.
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
- Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.
Education
HIPAA Certifications - HIPAA Compliance
ProZ
Syracuse NY 01.2024 - 01.2024
Bilingual Degree - English Education
Escuela Interamericana
Santa Ana, El Salvador 01.2009 - 11.2010
No Degree - Communications
Universidad De El Salvador
San Salvador, El Salvador 02.2003 - 09.2008
High School Diploma -
INSA
Santa Ana, El Salvador 05.2001 -
Skills
Healthcare Systems Understanding
Patient confidentiality
Medical Ethics
Anatomy knowledge
Empathy and Sensitivity
Fluent Spanish
Call Management
Medical Terminology
Microsoft Office
Teamwork and Collaboration
Time Management
Problem-solving abilities
Multitasking
Client Service
Adaptability and Flexibility
Attention to Detail
Software
Languages
Spanish
Native or Bilingual
Certification
Medical and Court sertification
Timeline
HIPAA Certifications - HIPAA Compliance
ProZ
01.2024 - 01.2024
Spanish Medical Interpreter
TransLangua
07.2022 - Current
Spanish Interpreter
ULG
09.2014 - 02.2021
Medical and Court sertification
08-2014
Customer Service Representative
Benson Comunnications
06.2009 - 07.2014
Bilingual Degree - English Education
Escuela Interamericana
01.2009 - 11.2010
Radio Host
Telecorporacion Fm
04.2004 - 10.2008
No Degree - Communications
Universidad De El Salvador
02.2003 - 09.2008
High School Diploma -
INSA
05.2001 -
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