Microsoft Office
Jonathan Antonio Romero Medina
Bilingual Worker
Avenida C, Poligono 12, #276, Altavista, Ilopango,San Salvador
Summary
Dedicated bilingual worker, professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Surveillance Operator
Monitex Security
San Salvador, San Salvador
04.2022 - 09.2022
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
Customer Service Supervisor
Centercom
Santa Elena, San Salvador
01.2022 - 04.2022
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, prepared and delivered reports to various departments.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Team Leader - CRM Operations
Sykes
San Salvador, San Salvador
09.2017 - 05.2021
- Mentored and guided executive team during business development decision-making to optimize profitability, KPIs strategies and communications planning.
- Tracked key metrics and developed spreadsheets and data models.
- Created customized guidelines materials to increase product awareness.
Sales Agent
Convergys
San Salvador, San Salvador
10.2016 - 12.2016
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
Liceo Bautista
San Salvador 12.2015 - 12.2015
Leadership & Entrepreneurship Program - Self Development
Avanza SA
San Salvador 02.2020 - 12.2022
No Degree - Medicine (Pre-Medicine)
Universidad Evangelica De El Salvador
San Salvador 05.2001 -
Skills
Team Building
Multitasking Abilities
Office Software Proficiency
Active Listening
Performance improvement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 22 people in the development of medical visits interpreters.
- Top performer award due to efficiency and team work development.
Software
Additional Information
Medical interpreter volunteer at Universidad Evangelica de El Salvador. (2016, 2017 & 2018)
Timeline
Surveillance Operator
Monitex Security
04.2022 - 09.2022
Customer Service Supervisor
Centercom
01.2022 - 04.2022
Leadership & Entrepreneurship Program - Self Development
Avanza SA
02.2020 - 12.2022
Team Leader - CRM Operations
Sykes
09.2017 - 05.2021
Sales Agent
Convergys
10.2016 - 12.2016
High School Diploma -
Liceo Bautista
12.2015 - 12.2015
No Degree - Medicine (Pre-Medicine)
Universidad Evangelica De El Salvador
05.2001 -