Jorge Castañeda

• Directed daily operations and administrative teams, ensuring programmatic and logistical support in line with international quality principles.
• Acted as Regional Coordinator, managing relations with multiple agencies across Latin America, the Caribbean, and Europe, presenting operational results, and facilitating cross-border cooperation.
• Led suspension and subsequent reactivation of operations, including return of analysts, creation of reactivation plans, task assignments, deadlines, and follow-ups, achieving 100% completion of the plan.
• Transitioned operations from in-person to virtual mode, implementing communication methodologies and ensuring smooth adaptation.
• Established digital dashboards in Power BI, replacing manual statistical calculations, reducing reporting time by 45% for weekly, monthly, and quarterly data.
• Increased SOP and policy implementation from 30% (as Project Assistant) to 70% as Operations Manager, on track to reach full completion.
• Enhanced people management, diplomatic negotiation, and strategic decision-making skills.

• Managed international analysts’ assignments, vetting processes, and communications with partner countries.
• Transitioned office environment from paper-based to fully digital (SharePoint, online templates, digital signatures), reducing office supply costs by 20% and promoting environmentally friendly practices.
• Drafted initial formal policies and procedures to standardize operations.

• Collaborated with Travel and Expense Manager to design reporting templates that improved data visibility and efficiency.
• Learned and operated two travel and expense systems, maintaining one of the lowest report rejection rates in the region due to attention to detail.
• Designed asset inventory and license tracking templates, improving time efficiency and resource control.

• Developed job descriptions for Disensa roles.
• Advanced the creation of a logistics hub in Eastern El Salvador to 90% completion, including site visits, ROI calculations, and operational cost analysis.
• Supported procurement of eco-friendly trucks to reduce carbon footprint, reaching 80% project completion.
• Applied ISO-aligned quality and environmental principles in project planning and investment documentation for OPEX/CAPEX approval.

Created Excel dashboards and pivot tables to improve operational reporting efficiency by 40%, reducing preparation time for client metrics.

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( * ) For these roles: Strengthened customer service, sales, problem-solving, and leadership skills; managed operational irregularities; led teams; and provided international training and certification