Jorge Sánchez
Bilingual Customer Service And Logistics Operations Specialist
San Salvador
Summary
Multilingual professional with over 7 years of experience in customer service, interpretation, and logistics operations. Proven expertise in coordinating international travel, dispatch operations, and pricing analysis in the shipping and logistics sector. Recognized for strong communication, adaptability, and problem-solving skills, with a track record of improving processes and delivering excellent client support.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Backup operations / Dispatcher/Pricing Analyst
EFL GLOBAL
06.2023 - Current
- Experience with issuing invoices, resolving discrepancies, and reconciling accounts.
- Coordinating operations as a dispatcher. Monitoring driver logs, keeping records, and tracking vehicles.
- Developing sea freight procurement strategies, negotiating rates with carriers, building carrier relationships, managing capacity and space allocations, and providing expert pricing input for quotes and tenders.
Travel assistant representative
Sykes
12.2020 - 08.2021
- Coordinated travel plans and scheduled appointments.
- Answered questions and concerns relating to travel and airport procedures.
- Accompanied some clients on trips, serving as a translator and assistant throughout the trip.
Customer Service Representative
Teleperformance S.V.
02.2017 - 12.2020
- Discussed promotions, products, and anything about better and more satisfactory service for the customer.
- Helping customers with their travel needs, exceeding expectations.
- Tech support
- Educated customers on company products and offerings.
- Demonstrated advanced organizational and communication skills.
- Managed the execution of customer agreements.
- Brought forth a high-energy and engaging spirit.
Interpreter and teacher
King's Castle Ministries
01.2016 - 07.2019
- Utilized my skills and knowledge of languages to translate American teams working in my country as volunteers.
- Medical interpretation.
Education
Major - Theology
UCAD
11.2019
Musician - undefined
09.2025
Major - Criminology and Forensic Sciences
UTEL
12.2024
undefined
Music school, Intitute 'Canzion'
12.2023
Skills
- Adaptability
- Ability to Multitask
- Computer Skills Microsoft Office
- Leadership Skills
- Fast Learner
- Ability to Work Under Pressure
- Communication Skills
- Customer Service Detail
Timeline
Backup operations / Dispatcher/Pricing Analyst
EFL GLOBAL
06.2023 - Current
Travel assistant representative
Sykes
12.2020 - 08.2021
Customer Service Representative
Teleperformance S.V.
02.2017 - 12.2020
Interpreter and teacher
King's Castle Ministries
01.2016 - 07.2019
Musician - undefined
Major - Criminology and Forensic Sciences
UTEL
undefined
Music school, Intitute 'Canzion'
Major - Theology
UCAD