Jorge Zablah
Virtual Assistant - Fraud Analyst
Summary
Dedicated professional with a strong background in risk management, customer service, and dispute resolution. Currently pursuing a degree in Human Resources Management. Proven track record of successfully leading teams and ensuring operational efficiency.
Overview
10
10
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Maintenance Coordinator
Nesbit Realty & Management
10.2023 - Current
- Increased overall facility efficiency by identifying areas for improvement and implementing necessary upgrades.
- Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections.
- Provide comprehensive support in real estate transactions, overseeing schedules, documentation, and financial management.
- Reduced maintenance costs through thorough analysis of repair needs and prioritization of tasks.
Lead Dispute Department
Blackhawk Network
12.2021 - 08.2023
- Oversee risk agent team, ensuring daily operational functions and fostering team unity for increased efficiency.
- Implemented quality control measures for dispute case handling, significantly reducing errors and increasing accuracy in outcomes.
- Troubleshot escalated disputes cases with exceptional attention to detail, ensuring optimal resolutions were reached in a timely manner.
- Mentored junior analysts on best practices for case management, instilling confidence in their abilities while minimizing potential risks associated with inexperienced handling of sensitive issues.
- Created detailed performance reports highlighting team achievements and areas for improvement, contributing to continuous growth and development of the department.
Dispute Analyst
Blackhawk Network
10.2020 - 11.2021
- Manage chargeback process, complete responsibilities within specified timeframes, and handle special assignments
Customer Identity Verification
Upwork
01.2019 - 12.2019
- Validate user identities, conduct real-time account information verification, and take appropriate actions on customer accounts.
Risk Management Specialist
Blackhawk Network
11.2017 - 01.2019
- Analyze customer information to identify fraudulent activity and prevent chargebacks.
Customer Verification Agent - On Site
Xoom A Paypal Service
10.2013 - 05.2016
- Monitor and ensure compliance with money transfer regulations, review public records, and detect and solve scam cases.
Education
College Degree - Software Engineering
Universidad Tecnologica De El Salvador
San Salvador 05.2001 -
MBA - Human Resources Management
Avanza Formacion Continua
San Salvador 05.2001 -
Skills
- Adaptability
- Critical Thinking
- Teamwork
- Emotional Intelligence
- Data Analysis
- Problem Solving
- Communication Skill
- Organization Skills
- Attention to Detail
Certification
CRC Certification Course
Timeline
Maintenance Coordinator
Nesbit Realty & Management
10.2023 - Current
Soft Skills: "The new professional management"
09-2022
Lead Dispute Department
Blackhawk Network
12.2021 - 08.2023
CRC Certification Course
11-2020
Dispute Analyst
Blackhawk Network
10.2020 - 11.2021
Customer Identity Verification
Upwork
01.2019 - 12.2019
Risk Management Specialist
Blackhawk Network
11.2017 - 01.2019
Customer Verification Agent - On Site
Xoom A Paypal Service
10.2013 - 05.2016
College Degree - Software Engineering
Universidad Tecnologica De El Salvador
05.2001 -
MBA - Human Resources Management
Avanza Formacion Continua
05.2001 -
Similar Profiles
IMANI STEWARTIMANI STEWART
Instructional Designer & Teacher at Nesbit ElementaryInstructional Designer & Teacher at Nesbit Elementary
Yanet Acuna GonzalezYanet Acuna Gonzalez
Housekeeper at Nesbit Living & Recovery CenterHousekeeper at Nesbit Living & Recovery Center
Noguel EdmonvilNoguel Edmonvil
Fruit Picker at Nesbit Fruit FarmsFruit Picker at Nesbit Fruit Farms