JORGE DANIEL HERNANDEZ SURIA
Agent Specialist
Soyapango,San Salvador
Summary
Experience at Binance as a Fraud and Risk Analyst, excelling in fraud detection and client relationship building. Proven ability to enhance team performance through effective training and mentoring. Skilled in time management and adaptability, consistently improving operational efficiency and achieving high client satisfaction rates.
Overview
2
2
years of professional experience
Work History
Agent Representative
Telus Digital
04.2024 - Current
- Worked in back office for over 6 months working on credit requests by doing manual reviews to sensitive documentation in order to pre-approve credit requests to users.
- Conducted training assistance in order to improve product knowledge, quality assurance and work-flow efficiency in representatives
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Fraud and Risk Analyst
Binance
11.2023 - 03.2024
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.
- Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems.
Education
High School Diploma -
Instituto Católico Padre Richard Mangini
Soyapango, El Salvador 05.2001 -
No Degree - English Language
Academia Europea
Soyapango, El Salvador 05.2001 -
Skills
- Call center experience
- Client relationship building
- Time management
- Adaptability and flexibility
- Effective time management
- Training and mentoring
- Performance tracking
Timeline
Agent Representative
Telus Digital
04.2024 - Current
Fraud and Risk Analyst
Binance
11.2023 - 03.2024
High School Diploma -
Instituto Católico Padre Richard Mangini
05.2001 -
No Degree - English Language
Academia Europea
05.2001 -
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