Summary
Overview
Work History
Education
Skills
References
Timeline
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Jorge Edgardo Perez Diaz

Jorge Edgardo Perez Diaz

Project Manager
Colonia Escalon

Summary

Professional in managing oversees customer service, sales and tech support throughout the company or a particular branch. This includes being responsible for client servicing and client acquisition, and also as the direct link between the advertising agency and the existing client, managing day-to-day affairs and ensuring customer satisfaction. Applying coordination and collaborative problem-solving skills, with a strong team leadership to maintain a team work spirit, extremely hard working and always driven to achieve the goals of the company. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Project Manager

Cap Digisoft Solutions
01.2023 - Current
  • As a project manager, I was mainly in charge of project planification for multiple accounts within Cap Digisoft, I used to develop detailed project plan, including timelines, resources, milestones and also the identification of project risks
  • I was also in charge of the complete Quality assurance and Leadership team in order to track the projects expeditures and ensure cost control
  • I was in charge of full planification for a total of 5 different accounts in the united states and 1 Local account
  • All focused on increasing sales and productivity.

Client Success Manager

Cap Digisoft Solutions
01.2022 - 01.2023
  • I was in charge of Building relationships with clients, by understanding clients business goals and challeges
  • Facilitated the onboarding process of various accounts alongside with the creation of their proper training, I was in charged of 4 different accounts, a recruiters firm, a Software for accountants, a wastewater treatment service and also the proper Cap digisoft solutions with 4 different products
  • All this accounts included a total of 10 different agents.

Quality Supervisor/Project Leader

VERONICA´S INSURANCE
01.2020 - 01.2022
  • In Charge of supervising production process to make sure that all products meet consistent standards
  • Duties Included Developing and implementing quality control testes, inspecting products at various stages and writing reports documenting production issued, in charge of planification in order for new departments to start producing, creator of action plans, quality forms, and trainings for upcoming departments based on the needs of the company

Customer Service Representative/Trainer

COGNIZANT INTERNATIONAL
01.2017 - 01.2018
  • Processing Orders and providing information about One Call Care Management, In charge of discovering customers need in order to provide a solution base on the customers problems, Provided Remote Customer Service training to Minot in the United States of America

Technical Support Representative/ Acting Team Lead

CONVERGYS LTD. BELL CANADA
01.2016 - 01.2017
  • Offered Technical support and customer service on the following products (Internet, IPTV, VOIP, Handphones ,Cellphones) by taking appropriate actions and offering a prompt solution to customer´s complaints and issues, Also Provided Support Trainings, updates, feedbacks along with the proposals on action plans to improve internal metrics.

Education

Business Administration -

UNIVERSIDAD PEDAGOGICA DE EL SALVADOR
San Salvador

High School Diploma -

COLEGIO IRENA SENDLER EL SALVADOR
San Salvador

High School -

SAINT JOHNS COLLEGE BELIZE
Belize City

Primary School -

BELIZE ELEMENTARY SCHOOL
Belize City

Skills

Bilingual: speak, read and write English and Spanish fluentlyundefined

References

Upon Request

Timeline

Project Manager

Cap Digisoft Solutions
01.2023 - Current

Client Success Manager

Cap Digisoft Solutions
01.2022 - 01.2023

Quality Supervisor/Project Leader

VERONICA´S INSURANCE
01.2020 - 01.2022

Customer Service Representative/Trainer

COGNIZANT INTERNATIONAL
01.2017 - 01.2018

Technical Support Representative/ Acting Team Lead

CONVERGYS LTD. BELL CANADA
01.2016 - 01.2017

Business Administration -

UNIVERSIDAD PEDAGOGICA DE EL SALVADOR

High School Diploma -

COLEGIO IRENA SENDLER EL SALVADOR

High School -

SAINT JOHNS COLLEGE BELIZE

Primary School -

BELIZE ELEMENTARY SCHOOL
Jorge Edgardo Perez DiazProject Manager