Jorge Edgardo Perez Diaz

- Developed and maintained strong client relationships for long-term satisfaction and retention.
- Communicated effectively with clients via phone and email to address inquiries and provide updates.
- Delivered insightful presentations to demonstrate program value and propose enhancements for client success.
- Resolved client issues promptly and effectively to preserve positive relationships and prevent escalation.
- Actively participated in meetings to contribute insights, discuss opportunities, and address client concerns.
- Managed contract negotiations, fee adjustments, and annual reviews to align with client needs and organizational goals.
- Proactively anticipated client needs and provided proactive support to ensure a seamless experience.
- Collaborated with cross-functional teams to address client needs and manage projects effectively.
- Monitored client accounts regularly to identify areas for improvement and optimize program performance.
- Maintained comprehensive documentation of client processes to ensure consistency and efficiency in client management.

- Established the goals, objectives, and deliverables of the project by collaborating with stakeholders and team members.
- Created a detailed project plan outlining the tasks, timelines, resources, budget, and risks involved. This includes defining project milestones and deadlines.
- Allocated and managed the resources needed for the project, such as personnel, materials, technology, and budget.
- Assembled a skilled team to execute the project plan, and assign tasks and responsibilities to team members.
- Encouraged team members to meet project goals and deadlines, and recognize their achievements.
- Tracked and managed the project budget, ensuring that costs do not exceed the approved budget. Make adjustments as necessary.
- Planned for any future resource or budget needs and ensure that resources are available when required.
- Proactively identified potential risks to the project, including technical, financial, and operational challenges.
- Served as the main point of contact for all project stakeholders, including clients, sponsors, and internal teams.
- Identified project issues or roadblocks and take immediate action to resolve them before they escalate.
- Maintained accurate records of project activities, milestones, and deliverables for future reference or audits.

- Lead the onboarding process for new clients, guiding them through initial setup and ensuring they understand how to effectively use our product or service.
- Provided training to ensure clients are equipped to get the most value from what we offer right from the start.
- Worked closely with clients to ensure a smooth transition and a positive first experience.
- Built strong, long-term relationships with clients, understanding their goals and challenges.
- maintained regular communication with clients, checking in periodically to ensure they're satisfied and to address any concerns.
- Proactively monitored client health and usage patterns to ensure they were getting the most out of our product or service.
- Identified any signs of dissatisfaction or potential churn early, and worked to resolve issues quickly before they impacted the relationship.
- Assisted clients in troubleshooting any issues they encountered, working with our support team to resolve technical challenges quickly.
- Took ownership of any client concerns, ensuring timely and satisfactory resolutions.
- Collaborated closely with sales, marketing, product, and support teams to ensure a seamless experience for clients.
- Ensured smooth transitions between teams during handoffs, making sure the client’s needs were always a top priority.
- Worked with internal teams to address any issues, suggest product improvements, and share insights from client interactions.

- Successfully led multiple projects from inception through to completion, managing all aspects of planning, execution, and delivery.
- Developed detailed project plans, defining the scope, objectives, timelines, and resources needed to achieve project goals.
- Coordinated the efforts of cross-functional teams, ensuring that everyone stayed aligned with project milestones and deadlines.
- I was responsible for establishing and maintaining quality standards across all phases of the project.
- Conducted regular quality audits, ensuring that deliverables met both internal and external quality standards and complied with relevant regulations and industry best practices.
- Identified areas for improvement and implemented quality control measures to prevent defects and minimize risks to project success.
- Actively led continuous improvement efforts, both within the project and in broader organizational processes.
- Worked with the team to establish best practices and refine workflows, ensuring that lessons learned were applied to future projects.
- Successfully delivered projects that met both client and internal expectations, on time and within budget.
- Ensured the final deliverables were of the highest quality, meeting all specifications and standards.
- Closed out projects by conducting post-project reviews, documenting lessons learned, and ensuring the handover was smooth and seamless.

• Processing Orders and providing information about One Call Care Management, In charge of discovering customers need in order to provide a solution base on the customers problems, Provided Remote Customer Service training to Minot in the United States of America

• Offered Technical support and customer service on the following products (Internet, IPTV, VOIP, Headphones ,Cellphones) by taking appropriate actions and offering a prompt solution to customer´s complaints and issues, Also Provided Support Trainings, updates, feedbacks along with the proposals on action plans to improve internal metrics.