Jorge Efrain Fiatt Miron
Languages Teacher
Santa Ana,SA
Summary
Dynamic French Teacher and Customer Service Representative with a proven track record at Universidad Catolica De El Salvador and Telus International. Expert in enhancing French fluency and classroom management, coupled with exceptional adaptability and problem-solving skills. Achieved increased student language retention and customer loyalty through innovative strategies and empathetic service.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
French Teacher
Universidad Catolica De El Salvador
Santa Ana, Departamento de Santa Ana
03.2024 - Current
- Improved student fluency in French by incorporating immersive activities and significant materials.
- Established positive rapport with students, fostering an environment of trust and open communication.
- Increased language retention through regular oral assessments and constructive feedback.
- Developed and implemented full French curriculum to meet school mission and goals.
- Facilitated learning of French language using variety of instructional methods, resources and technological tools.
Customer Service Representative
Telus International
Santa Ana, Departamento de Santa Ana
08.2019 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Language Arts Teacher Education
Universidad Catolica De El Salvador
Santa Ana, El Salvador 01.2011 - 06.2016
Skills
French fluency
Classroom Management
Student Tutoring
Fluent French speaker
One-on-one tutoring
Adaptability
Problem-Solving
Moderate English speaker
Languages
English
Professional Working
French
Full Professional
Timeline
French Teacher
Universidad Catolica De El Salvador
03.2024 - Current
Customer Service Representative
Telus International
08.2019 - 08.2023
Bachelor of Arts - Language Arts Teacher Education
Universidad Catolica De El Salvador
01.2011 - 06.2016
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