Summary
Overview
Work History
Education
Skills
Languages
Timeline
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José Alexander Martinez guardado

Nejapa

Summary

Dynamic Customer Service Representative with TELUS DIGITAL, recognized for exceptional problem-solving and critical thinking skills. Successfully resolved customer inquiries, enhancing satisfaction and loyalty. Developed strong client relationships while managing inventory and billing processes efficiently. Known for maintaining professionalism under pressure and consistently exceeding service standards.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

TELUS DIGITAL
06.2023 - 06.2025
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Managed timely and effective replacement of damaged or missing products.

Education

High School Diploma -

Colegio Superior Prof. Alirio Villacorta
Quezaltepeque, El Salvador
12-2022

Skills

  • Problem-solving
  • Retail marketing
  • Time management
  • Pressure handling
  • Patient
  • Professional telephone demeanor
  • Complaint handling
  • Critical thinking
  • Logic thinking

Languages

English
Advanced (C1)

Timeline

Customer Service Representative

TELUS DIGITAL
06.2023 - 06.2025

High School Diploma -

Colegio Superior Prof. Alirio Villacorta

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José Alexander Martinez guardado