José Alexander Palacios Moreno
Computer Network & Software Engineer
San Marcos
Summary
Dynamic and results-driven Network Support Engineer with extensive experience at SITES SA De CV, specializing in Cisco equipment deployment and LAN/WLAN performance optimization. Proven track record in enhancing network efficiency and security posture through innovative solutions and effective collaboration. Strong technical documentation skills complemented by a commitment to team development and training.
Overview
10
10
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Tier 3 Network Support Engineer
SITES SA De CV
04.2021 - Current
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved LAN and WLAN network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Designed and implemented controller-based Cisco wireless LAN networks.
- Designed and implemented Cisco network equipment, subnetting and worked with partners for new retail branch sites.
- Provided training for TIER 2 engineers in topics such as troubleshooting and implementations recently deployed contributing to overall team skill development.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations on LAN and WLAN infrastructure.
- Maintained strong relationships with key vendors to obtain necessary equipment and services at competitive prices.
- Conducted several network assessments to identify network obsolescence status and worked with clients to prioritize network device replacements with cost effective Cisco hardware based on client needs.
Cybersecurity Engineer
Banco Cuscatlan El Salvador SA
05.2020 - 04.2021
- Collaborated with cross-functional teams to develop comprehensive cybersecurity policies and procedures.
- Customized cybersecurity solutions to meet unique needs of organization, enhancing overall security architecture.
- Enhanced security posture by implementing comprehensive vulnerability assessments and remediation strategies.
- Applied Center for Internet Security (CIS) benchmarks to verify performance of ongoing security measures.
Senior Network Administrator
Scotiabank El Salvador SA
06.2015 - 04.2020
- Optimized network efficiency with the design and deployment of enterprise-wide infrastructure upgrades.
- Implemented corrective plans of action for network availability and latency.
- Designed secure VPN solutions, enabling remote access for employees without compromising data integrity.
- Enhanced network performance by implementing proactive monitoring and maintenance strategies.
- Coordinated with external service providers during planned outages or emergency situations, ensuring swift resolution times.
- Developed technical documentation, providing clear guidelines for system configurations and troubleshooting procedures.
- Evaluated current network topology periodically in order to identify areas for improvement and implement necessary changes.
- Troubleshot network problems and escalated problems to vendor.
Education
Bachelor of Science - Computer And Software Engineering
Universidad Tecnológica De El Salvador
San Salvador, El Salvador 05.2001 -
Skills
Network troubleshooting
Cisco equipment deployment
LAN performance optimization
WLAN connectivity design
Vulnerability assessment
Technical documentation
IP addressing and subnetting
Routing protocols
Certification
CCNA - Cisco Certified Network Associate
Timeline
CCNA - Cisco Certified Network Associate
06-2024
MCSWE - MikroTik Certified Switching Engineer
08-2023
Tier 3 Network Support Engineer
SITES SA De CV
04.2021 - Current
Cybersecurity Engineer
Banco Cuscatlan El Salvador SA
05.2020 - 04.2021
Senior Network Administrator
Scotiabank El Salvador SA
06.2015 - 04.2020
CCNA Wireless
09-2014
CCNP Routing & Switching
04-2014
CCNA Security
09-2013
Bachelor of Science - Computer And Software Engineering
Universidad Tecnológica De El Salvador
05.2001 -