José David Velásquez Hernández
Customer Service Agent
Santa Tecla
Summary
Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Agent
Telus International
11.2022 - 02.2024
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Collaborated with team members to develop innovative solutions for complex customer problems.
Education
High School Diploma -
Liceo Cristiano Flavio Josefo
Santa Tecla 05.2001 -
Skills
Case Management
undefinedTimeline
Customer Service Agent
Telus International
11.2022 - 02.2024
High School Diploma -
Liceo Cristiano Flavio Josefo
05.2001 -
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