Jose Espinoza
Member And Provider Services Supervisor
San Salvador
Summary
Proven leader in operational excellence, adept at staff evaluation and team leadership, honed at Balto Health Services. Skilled in fostering collaboration, resolving conflicts, and driving productivity improvements. Recognized for exceptional problem-solving abilities, consistently exceeding performance metrics.
Working now on having senior agents under my charge to learn what I do and be of excellence in helping our newest members.
Overview
10
10
years of professional experience
Work History
Supervisor of Operations
Balto Health Services
05.2023 - 07.2024
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Customer Service Representative
The Office Gurus
10.2021 - 10.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Teleperformance
05.2014 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Degree in English Language As Educator
UCAD
San Salvador, El Salvador 05.2001 -
High School Diploma -
Liceo Cristiano Reverendo Juan Bueno Central
San Salvador, El Salvador 05.2001 -
Skills
Staff Evaluation
Maintenance Oversight
Recruitment and hiring
Team Development
Team Leadership
Problem-Solving
Languages
Spanish
Native or Bilingual
English
Professional Working
Learning about Program Management.
To become a Program Manager, it's always been a goal that I want to accomplish since that'll help to expand my knowledge and soon be more of help to the company I work with.
Timeline
Supervisor of Operations
Balto Health Services
05.2023 - 07.2024
Customer Service Representative
The Office Gurus
10.2021 - 10.2022
Customer Service Representative
Teleperformance
05.2014 - 02.2021
No Degree - Degree in English Language As Educator
UCAD
05.2001 -
High School Diploma -
Liceo Cristiano Reverendo Juan Bueno Central
05.2001 -
Similar Profiles
Maryori TrochezMaryori Trochez
Call Center Agent at Balto Health ServicesCall Center Agent at Balto Health Services
Destiny RiveraDestiny Rivera
On Call Center Agent at Balto Health ServicesOn Call Center Agent at Balto Health Services
Xavier FigueroaXavier Figueroa
Team Lead at Balto HealthTeam Lead at Balto Health