Desired Job Title
Customer Service RepresentativeCustomer Service RepresentativeSales AgentWork Type
Full TimeLocation Preference
On-SiteLocation: San Salvador, SS
Open to relocation: Yes
Open To Work
Jose Alexander Martinez Guardado
call center agent
Nejapa,SS
Work Preference
Summary
Results-driven sales agent with expertise in client relations, technical support, and tailored sales strategies. Proven ability to maximize sales opportunities and enhance customer satisfaction through effective persuasion techniques and objection handling.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Telus International
Calle El Pedregal Y, Av. Sergio Paiz, San Salvador
06.2023 - 06.2025
- Resolved customer issues by troubleshooting problems and providing effective solutions.
- Effectively navigated fluctuating demands and processed a significant number of calls during peak times.
- Demonstrated effective management of high-stress scenarios, upholding professionalism and successfully addressing disputes or conflicts.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Customer Service Representative
Foundever
San Salvador, El Salvador
06.2025 - 12.2025
- Resolved customer inquiries regarding policy coverage and claims processing.
- Educated clients on insurance products and services to enhance understanding.
- Processed policy changes and renewals efficiently, ensuring accuracy and compliance.
- Collaborated with underwriting team to address coverage questions and expedite approvals.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Sales Agent
The Office Gurus
01.2026 - Current
- Provided product knowledge and support, resulting in informed purchase decisions by clients.
- Conducted needs assessments to identify customer requirements and tailor solutions accordingly.
- Developed scripts and templates that improved call consistency and response accuracy across the team.
- Maximized sales opportunities by actively listening to customer needs and recommending appropriate products and services.
- Collaborated with team members to share best practices, improve performance, and achieve sales targets.
Education
High School Diploma -
Colegio Superior Prof. Edmundo Alirio Villacorta
Quezaltepeque, El Salvador12-2032
Skills
- Client relations
- Customer assistance
- Sales agent
- Technical support
- Persuasion techniques
- Objection handling
- Sales strategies
Accomplishments
- Ranked #2 as a top performer at Telus International for 6 moths (two in a row )
- Upgraded to escalations line due to my skills at Telus International
- Helped My co workers to increase their sales
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Agent
The Office Gurus
01.2026 - Current
Customer Service Representative
Foundever
06.2025 - 12.2025
Customer Service Representative
Telus International
06.2023 - 06.2025
High School Diploma -
Colegio Superior Prof. Edmundo Alirio Villacorta