JOSE ANTONIO SALAVERRIA BALZARETTI
Business Operations Manager
San Salvador
Summary
Commercial and operational executive with experience in diverse industries, with emphasis on the agro-industrial sector. Vast experience in maximizing corporate value through the optimal management of relationships with strategic/international clients.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
BUSINESS OPERATIONS MANAGER
Cafecoyo S.A de C.V
Colon
07.2022 - Current
- Reviewed monthly Profit and Loss (P&L) statements to identify areas in need of improvement.
- Managed team of 30 employees with consistent record of accomplishment in achieving operational goals
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated with new and established buyers to accomplish successful sales at favorable prices.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Managed purchasing, sales, marketing and customer account operations efficiently
Head of Investment Promotion for San Salvador
Alcaldia Municipal de San Salvador
San Salvador
09.2019 - 05.2021
- Promotion of city of San Salvador to attract direct foreign and local investment in various sectors.
- Managed client relationships to address concerns and monitor account performance.
- Documented all communication and follow-up with prospective clients in client management database.
- Consistently prospected new leads and capitalized on business opportunities to increase overall client base.
- Devised highly customized solutions to fit each client's unique requirements.
- Participated in fairs and events to promote benefits offered by city of San Salvador as business hub.
- Provided support in negotiations in any requirement to help client during establishing process of new business in San Salvador.
AGRIBUSINESS MANAGER
Jasal S.A de C.V
Ahuachapan
01.2015 - 01.2019
- Relationship and business development with foreign buyers from Asia, Europe, and North America for coffee commercialization
- Relationships and negotiation with local and international agricultural coffee vendors and others, to obtain better prices and more profit for company
- Adjusted plans for each coffee crop based on crop maturity and weather conditions.
- Developed staffing strategies and allocated resources to meet business needs and customer service commitments and objectives.
- Work with Agronomical consulting company to assess operational strengths and weaknesses and plan enhancements to meet changing demands.
- Collected and reported on metrics related to stock growth, production actions and environmental assessments to facilitate effective decision making.
- Directed work of 100- team members of nursery and farming staff managing need more than 2000 acres.
- Oversaw cultivation and harvesting of over 15,000 quintals in coffee crops each year.
BUSINESS DEVELOPMENT MANAGER
Cuatro Ases S.A de C.V
Ahuachapan
01.2015 - 01.2019
- Managed team of 20 employees with consistent record of accomplishment in achieving operational goals
- Tracked new markets and recommended products and services to meet customers' needs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Generated new business with marketing initiatives and strategic plans.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed new proposals, contracts, and procedures to draw in more clients and streamline work operations.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Promotion Advisor for the Agroindustrial Sector
Proesa El Salvador
San Salvador
07.2009 - 09.2011
- Promotion of country to attract direct foreign investment in agricultural, aquaculture and industrial sectors.
- Managed client relationships to address concerns and monitor account performance.
- Documented all communication and follow-up with prospective clients in client management database.
- Consistently prospected new leads and capitalized on business opportunities to increase overall client base.
- Devised highly customized solutions to fit each client's unique requirements.
- Participated in fairs and events to promote benefits offered by El Salvador.
- Provided support in negotiations in any matter to help client negotiate established in El Salvador.
- Monitored customer service operations to confirm compliance with quality standards.
COMMERCIAL MANAGER
Jasal S.A de C.V
Santa Ana
09.2005 - 08.2009
- Develop segmented and innovative strategies and alliances to support local producers through exportable projects that can provide them with better economic benefits.
- Managed team of 10 employees with consistent record of accomplishment in achieving operational goals
- Define and maintain commercial relationship with clients implementing coffee purchasing procedures for local producers.
- Identification and tracking of potential clients for coffee purchase and commercialization.
- Built relationships with clients to establish new contracts.
- Negotiated contracts and product prices with vendors and developers to benefit our coffee customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Bachelor of Science - HOSPITALITY MANAGEMENT, INTERNATIONAL HOTEL AND TOURISM MANAGEMENT
Lynn University
Boca Raton, Fl 08.2001 - 07.2005
HIGH SCHOOL DIPLOMA -
The Knox School
Saint James, NY 08.2000 - 05.2001
Skills
Client relationship buildingundefined
Timeline
BUSINESS OPERATIONS MANAGER
Cafecoyo S.A de C.V
07.2022 - Current
Head of Investment Promotion for San Salvador
Alcaldia Municipal de San Salvador
09.2019 - 05.2021
AGRIBUSINESS MANAGER
Jasal S.A de C.V
01.2015 - 01.2019
BUSINESS DEVELOPMENT MANAGER
Cuatro Ases S.A de C.V
01.2015 - 01.2019
Promotion Advisor for the Agroindustrial Sector
Proesa El Salvador
07.2009 - 09.2011
COMMERCIAL MANAGER
Jasal S.A de C.V
09.2005 - 08.2009
Bachelor of Science - HOSPITALITY MANAGEMENT, INTERNATIONAL HOTEL AND TOURISM MANAGEMENT
Lynn University
08.2001 - 07.2005
HIGH SCHOOL DIPLOMA -
The Knox School
08.2000 - 05.2001
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