JOSE DAVID BONILLA MELARA
San Salvador
Summary
Ambitious customer care executive with dedicated service contributing to company's growth. Excellent communication skills, problem resolution and positive customer experience.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Técnico electrónico
Remaco
08.2014 - 11.2015
- Técnico en instalaciones eléctricas residenciales.
Customer Service Representative
One link
12.2015 - 12.2018
- Voluntary and involuntary changes representative with Avianca
Tecnico Sanitizador
Sanitín SV
11.2020 - 03.2022
Sanitizador de personal y equipo medico en Hospital El Salvador.
Customer Care Executive
Teleperformance
09.2022 - 05.2024
Travel Executive for bussines travelers with AMEX GBT
Education
Electronic
Instituto Tecnico Ricaldone
San Salvador10.2013
Informatics
Serte Lic
12.2014
English 4 Call Centers
09.2022
Skills
- Research
- Travel Planning
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Effective Communication
- Decision-Making
- Scheduling
- Technical Support
- Analytical Thinking
- Professional Demeanor
Profession Or Occupation
Technician and Customer care representative
Nup
349812530009
Afp
Crecer
Nit
0614 – 111095 – 131 - 5
Personal Information
- Age: 28 years
- DUI: 05183219 – 1
- Nationality: Salvadorean
References
- Licda. Yanira Hernandez de Delgado, Gerente General de EMHERBEL Importaciones, 2225 – 0647, 76535011
- Licda. Rosana Duran, Gerente de sucursal Farmacias San Nicolas, 7468 – 4378
- Sra. Martha Catalina Alvarenga, 2259- 8647, 7766 – 2026
- Sr. Cesar Vallecios Escobar, 7748 – 8146, 7668 – 2699
Timeline
Customer Care Executive
Teleperformance
09.2022 - 05.2024
Tecnico Sanitizador
Sanitín SV
11.2020 - 03.2022
Customer Service Representative
One link
12.2015 - 12.2018
Técnico electrónico
Remaco
08.2014 - 11.2015
Electronic
Instituto Tecnico Ricaldone
Informatics
Serte Lic
English 4 Call Centers
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