Jose Luis Rodriguez Moran
Appointment Setter / Sales Development Representative
Summary
Results-driven Sales Development Representative / Appointment setter with strengths in assessing customer needs and providing tailored solutions. Excellent negotiation skills with solid history of exceeding client expectations. Demonstrates passion for building long-term customer relationships. Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Sales Development Representative
Amazon Business
10.2023 - 05.2024
- Increased lead generation and demand by 100% in the first 3 months
- Schedule meeting with decision makers (C-suite, VPs and Directors) in enterprises generating $50+ millions.
- Utilized a CRM system to track customer interactions and manage customer data, resulting in improved customer relationship management
- Utilized sales techniques and strategies to build customer relationships and close meetings, resulting in a 50% increase in sales
- Reached 120% of goal for SQLs generated almost every month.
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
Technical Support Agent L1, L2
Uverse
09.2022 - 01.2023
- Provided outstanding technical support to clients, with first call resolutions and long-term repairs on their devices and services
- Worked well with upper management to ensure ultimate customer satisfaction
- Helped to maintain and increase customer loyalty by placing follow-up calls and expressing consideration for customers.
Law Firm Agent
Morgan & Morgan
02.2022 - 09.2022
- Answered phone inquiries about issues of law
- Counseled clients about the law and legal options
- Researched and analyzed law matters for specific cases to appear in court
- Worked efficiently to identify the needs of customers and quickly provide solutions to those needs.
Sales Agent
Sirius XM
3 2021 - 8 2021
- Greeted customers with a friendly and helpful attitude
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Led sales department with a can-do attitude and high quarterly sales.
Sales And Services Agent
AT&T
08.2021 - 12.2021
- Oversaw finances, expenses, and billing
- Helped to manage and resolve billing disputes and collections
- Identified and maximized sales opportunities, and increased customer retention rates
- Brought forth the ability to multitask and prioritize
- Focused on being punctual, hardworking, and reliable.
Education
Bachelor -
Integral High School
Santa Ana, El Salvador 02.2019 - 2021.05
Medical Terminology Comprehension - undefined
Propio LS
Skills
- Lead Generation
- Cold-calling
- Objection handling
- Sales expertise
- Interpersonal Skills
- Salesforce proficiency
- Effective Communication
- Sales Forecasting
- Active Listening
- CRM Management
- Email outreach
Certification
AT&T Sales and Services Training, 16/07/2021
Accomplishments
- Achieved $2+millions in SQLs generated by completing cold calling and scheduling meetings with C-suite decision makers, with accuracy and efficiency.
Timeline
Sales Development Representative
Amazon Business
10.2023 - 05.2024
Technical Support Agent L1, L2
Uverse
09.2022 - 01.2023
Law Firm Agent
Morgan & Morgan
02.2022 - 09.2022
Sales And Services Agent
AT&T
08.2021 - 12.2021
Bachelor -
Integral High School
02.2019 - 2021.05
Sales Agent
Sirius XM
3 2021 - 8 2021
Medical Terminology Comprehension - undefined
Propio LS
Similar Profiles
Joseph S. FaraniJoseph S. Farani
Sr. Customer Advisor – Sovereign Nations at Amazon BusinessSr. Customer Advisor – Sovereign Nations at Amazon Business
Jose SalgadoJose Salgado
Business Development Manager at Amazon BusinessBusiness Development Manager at Amazon Business
JEAN STEVE PARÉJEAN STEVE PARÉ
E-commerce Entrepreneur at Amazon BusinessE-commerce Entrepreneur at Amazon Business