Jose Manuel Rodriguez Cabrera
Client Relationship Manager
ZACATECOLUCA,La Paz
Summary
Dynamic Client Relationship Manager with a proven track record at Synergexmed, excelling in contract negotiation and client retention strategies. Adept at enhancing customer satisfaction through effective problem-solving and inter-department collaboration, resulting in increased repeat business and referrals. Committed to fostering long-term partnerships and driving business development initiatives.
Overview
5
5
years of professional experience
Work History
Client Relationship Manager
Synergexmed
06.2025 - Current
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
- Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
- Adhered to sales contract agreements and high-quality service delivery by coordinating with Type team and leveraging productive and open client communications.
Recruitment Specialist
The Office Gurus
05.2024 - 05.2025
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.
Sales Agent
Gate 1 Travel
09.2022 - 05.2024
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Customer Service Representative
Volaris
05.2021 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Languages
Universidad Tecnologica De El Salvador
San Salvador06-2026
Skills
Business development
Contract negotiation
Up-selling and cross-selling techniques
Client retention strategies
Schedule management
Problem-solving aptitude
Client needs assessment
Sales
Client service-driven
Account management
Team building
Inter-department collaboration
Client relationship management
Professionalism
Account acquisition
Appointment scheduling
Customer complaint resolution
New hire onboarding
New business development
Timeline
Client Relationship Manager
Synergexmed
06.2025 - Current
Recruitment Specialist
The Office Gurus
05.2024 - 05.2025
Sales Agent
Gate 1 Travel
09.2022 - 05.2024
Customer Service Representative
Volaris
05.2021 - 07.2022
Bachelor of Science - Languages
Universidad Tecnologica De El Salvador