Jose Omar Flores Portillo
San Jose Guyabal,Cuscatlan
Summary
Dynamic professional with a proven track record at Ubiquity, enhancing operational efficiency and team performance through expert process analysis and innovative thinking. Excelled in roles requiring exceptional problem-solving aptitude and interpersonal skills. Proficient in Microsoft Office, adept at driving continuous improvement and fostering collaboration. Achieved significant advancements in internal communication and operational procedures. Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
11
11
years of professional experience
Work History
SME
Ubiquity
San Salvador, San Salvador
07.2024 - Current
- Developed effective communication channels between internal departments at the SME.
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified areas of improvement in operational processes and procedures within SME.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Customer Service Representative
Ubiquity El Salvador
01.2023 - 07.2025
- A Subject Matter Expert (SME) is a specialist with deep knowledge and expertise in a specific area. The role involves providing guidance, solving complex problems, and offering advice to teams or organizations. Key responsibilities include collaborating with teams, training others, ensuring quality, and staying updated on industry trends. SMEs are expected to communicate complex ideas clearly, have strong problem-solving skills, and contribute to the development of best practices. Typically, they have extensive experience in their field and may hold certifications or advanced education related to their expertise.
Sales representative
Concentrix Global service
01.2021 - 01.2023
- A Sales Representative at Concentrix Global Services is responsible for generating new business and maintaining client relationships. Key duties include identifying sales opportunities, understanding customer needs, presenting solutions, negotiating terms, and closing deals. The role requires strong communication, negotiation, and problem-solving skills, as well as experience in sales or customer service. The representative also works closely with internal teams to ensure customer satisfaction and meet sales targets. Familiarity with CRM tools and the ability to thrive in a goal-oriented environment are typically expected.
INVENTORY RAISING (USING PEPS, UEPS)
LABORATORIO VIJOSA
01.2017 - 01.2019
- Inventory Raising using PEPS (FIFO) and UEPS (LIFO) at Laboratorio Vijosa involves managing stock efficiently by determining the flow of goods. PEPS (FIFO) ensures the oldest inventory is used first, ideal for perishable items, while UEPS (LIFO) uses the most recent inventory first, often used for non-perishables. The role involves monitoring stock levels, adjusting inventory, controlling costs, maintaining accurate records, and analyzing sales trends. Key skills include experience in inventory management, attention to detail, and knowledge of relevant software and accounting methods. This ensures optimized inventory control and cost management.
Customer service
HOTEL HOLLYDAY INN
01.2015 - 01.2016
- The Customer Service role at Hotel Holiday Inn focuses on ensuring a positive guest experience by assisting with check-in/check-out, addressing concerns, providing information about services and local attractions, and handling reservations and billing. Key responsibilities include problem resolution, communication with guests and staff, and maintaining the lobby area. Essential skills include customer focus, strong communication, problem-solving, multitasking, and attention to detail. Previous experience in hospitality or customer service is preferred. This role is crucial in enhancing guest satisfaction and maintaining the hotel's reputation.
Education
High school -
Instituto Nacional San José Guayabal
01.2014
Some College (No Degree) - Licenciatura En Idiomas
Universidad Nacional De El Salvador
San SalvadorSkills
- Microsoft Office
- Excel
- Word
- PowerPoint
- Intermediate Knowledge
- Research and development
- Training and mentoring
- Innovative thinking
- Expertise in subject matter
- Creative solutions
- Process analysis
- Interpersonal skills
- Team leadership
- Problem-solving aptitude
- Self motivation
- Teamwork and collaboration
- Conflict resolution
- Adaptability and flexibility
- Excellent communication
References
- Elizabeth del Carmen Guzman Navas, 7012-0026
- Rene Willer Rivas, 7787-3135
Accomplishments
- Expedia Expert knowledgeable agent.
Timeline
SME
Ubiquity
07.2024 - Current
Customer Service Representative
Ubiquity El Salvador
01.2023 - 07.2025
Sales representative
Concentrix Global service
01.2021 - 01.2023
INVENTORY RAISING (USING PEPS, UEPS)
LABORATORIO VIJOSA
01.2017 - 01.2019
Customer service
HOTEL HOLLYDAY INN
01.2015 - 01.2016
High school -
Instituto Nacional San José Guayabal
Some College (No Degree) - Licenciatura En Idiomas
Universidad Nacional De El Salvador
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