Jose Roberto Bonilla Escobar
San Salvador,
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Foundever
05.2023 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Sales Advocate
Concentrix
03.2014 - 09.2022
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Established rapport with clients by effectively communicating key selling points of products or services offered.
- Developed strong customer relationships through attentive listening and tailored product recommendations.
Sales Advisor
Teleperformance
05.2012 - 02.2014
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Technician in Mechanical Engineering - Engineering
Universidad Don Bosco
Soyapango, El Salvador04-2014
English And Computers Degree -
Centro De Capacitacion Gloria De Kriete
San Salvador, El Salvador12-2010
Skills
- Customer service
- Active listening
- Call center experience
- Conflict resolution
- Client relations
- Call management
Timeline
Customer Service Representative
Foundever
05.2023 - Current
Sales Advocate
Concentrix
03.2014 - 09.2022
Sales Advisor
Teleperformance
05.2012 - 02.2014
Technician in Mechanical Engineering - Engineering
Universidad Don Bosco
English And Computers Degree -
Centro De Capacitacion Gloria De Kriete
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