JOSE RODOLFO PEREIRA
Student
Summary
Driven and accomplished Customer Service Representative with a proven track record at Bank of Montreal, BMO, and Kohls Department Store. Excelled in handling customer inquiries and resolving complex issues, enhancing customer satisfaction. Skilled in data entry and active listening, demonstrating a significant improvement in service efficiency and problem resolution.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Bank of Montreal, BMO
09.2023 - 04.2024
CSR for checking & savings, and Credit Cards lines of operations in charge of helping customer with their online bank account inquiries and submitting forms for different types of bank transactions.
Customer Service Representative
Kohls Department Store
04.2022 - 04.2023
CSR for the Billing-Collections department in charge of collecting past due payments, taking late fees off, and setting up payment arrangements
Education
High School Diploma -
Instituto Técnico EXSAL
05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Data Entry
Problem-solving abilities
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Bank of Montreal, BMO
09.2023 - 04.2024
Customer Service Representative
Kohls Department Store
04.2022 - 04.2023
High School Diploma -
Instituto Técnico EXSAL
05.2001 -
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