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José Francisco Herrera Flores
Operations Control & Safety Professional
Residencial San Carlos, Casa 6-B, Avenida Ayutuxtepeque, San Salvador, El Salvador,SS
Summary
Dynamic Operations Control and Safety Professional with extensive experience in managing operational processes, coordinating logistics, and ensuring compliance with high-performance standards. Expertise in streamlining procedures and navigating complex situations while leading teams to enhance efficiency and drive results. Strong commitment to fostering a culture of safety and operational excellence, consistently delivering improvements that align with organizational goals. Proven track record of implementing innovative solutions that optimize performance and elevate service quality.
Overview
36
36
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Occupational Health and Safety Specialist
Corte de Cuentas de la República
08.2024 - Current
- Conducted workplace risk assessments and promoted preventive measures to strengthen organizational safety culture.
- Supported documentation and records management, contributing to institutional transparency and compliance.
- Collaborated in project coordination initiatives focused on organizational improvement and infrastructure planning.
- Promoted a safe working environment by fostering open communication among employees regarding health and safety concerns.
- Reduced accident rates by implementing effective safety policies and procedures.
System Operations Center (SOC) Duty Manager
Avianca Group International Limited
05.2022 - 01.2024
- Oversaw a network of 213,039 flights, averaging 583 per day across 75 destinations in 25 countries.
- Improved punctuality, contributing to Avianca's 85.73% On-Time Performance in 2023.
- Managed SOC team, achieving Top 5 global punctuality ranking throughout 2023.
- Coordinated crisis responses for ~135 irregular events daily, maintaining 99.2% schedule completion.
- Led operations for a fleet of 140 aircraft (127 Airbus A320s and 13 Boeing 787s).
- Executed Avianca's point-to-point network strategy, overseeing 19 new routes in 2023.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Head of SOC Operations Analysts Staff
Head of Control Vuelos El Salvador Analysts Staff
01.2015 - 01.2024
- Headed analysts providing strategic support and operational insights for events, minimizing disruptions.
- Coordinated recovery actions to maintain itinerary integrity with operational, commercial, and crew teams.
- Oversaw operations specialists managing flight planning, dispatch, weight & balance systems.
- Liaised with system suppliers for timely adjustments and improvements.
- Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
System Operations Center (SOC) Duty Manager
Grupo TACA Holdings
01.1999 - 06.2022
- Directed decision-making and crisis management for five airlines.
- Ensured compliance with national and international regulations.
- Led SOC team in scenario analysis, driving performance improvements.
- Managed Wet Lease operations for nine airlines, ensuring strict safety.
- Trained and mentored 11 Duty Managers and 13 SOC Analysts.
Aircraft Flight Dispatcher & Instructor
TACA International Airlines
10.1994 - 01.1999
- Flight Dispatch Expertise: Proficient in aeronautical meteorology, flight planning, safety protocols, and regulatory compliance.
- Operational Support: Conducted comprehensive meteorological analyses for departures, routes, and arrivals, enhancing safety and operational efficiency across multiple aircraft types.
- Training & Development: Designed and implemented structured training programs for new flight dispatchers, covering flight planning, weight and balance, and emergency procedures.
- Leadership & Mentorship: Mentored and supervised over 20 staff members, ensuring consistent adherence to aviation standards and operational excellence.
Customer Service and Operations Agent
United Airlines
11.1992 - 10.1994
- Delivered passenger service and customer support, ensuring a smooth travel experience.
- Performed as Load Planner for B737-300, B757-200, and DC-10 aircraft, securing accuracy in weight and balance.
- Served as Ground Security Coordinator, implementing safety protocols and compliance with regulations.
- Acted as Ramp Supervisor, coordinating ground operations and turnaround processes for on-time performance.
Air Traffic Controller
Comisión Ejecutiva Portuaria Autónoma (CEPA)
01.1990 - 09.1992
- Managed high-volume airspace, handling multiple aircraft simultaneously while maintaining consistent focus on safety and efficiency.
- Promoted a culture of safety within the air traffic control facility by adhering to strict safety protocols and encouraging open communication among team members.
- Contributed to team-based decision-making processes, working collaboratively with colleagues to address complex air traffic situations.
- Maintained a high level of situational awareness to prevent potential airborne conflicts and ensure efficient flight routing.
- Managed high-stress situations calmly, ensuring quick resolution of any issues that arose within the airspace.
Education
Business Administration (Two Years Completed) - Business Administration
Universidad Francisco Gavidia
San Salvador, El SalvadorFAA Aircraft Dispatcher Certificate - Aircraft Dispatch / Flight Operations
Sheffield School of Aeronautics
Ft. Lauderdale, Florida, United States 05.2001 -
Air Traffic Controller (Rating Aerodrome) - Air Traffic Control
Escuela Centroamericana De Adiestramiento Aeronáutico
San Salvador01-1990
Skills
Cross-functional team management
Regulatory compliance expertise
Process optimization
Employee training
Proficient in advanced technology utilization
Flight planning expertise
Disruption management expertise
Aviation data analysis skills
Workplace safety management
Documentation management
Project coordination in institutional settings
Operational efficiency
Certification
Leadership: Liderazgo en acción
Software
Flight Planning Systems: Sabre FPS
Meteorology Tools: WAFS, Aviation Weather Center (METAR/TAF), OGIMET, Windy, ICAO WAFS Charts, The Weather Company (IBM)
Operations & Documentation: MS Office Suite (Excel, Word, PowerPoint), Microsoft SharePoint
Flight Tracking: Sabre Flight Explorer, FlightRadar24, FlightAware, ADS-B software
Flight Operations Systems: Lufthansa NetLine/Ops
Timeline
Occupational Health and Safety Specialist
Corte de Cuentas de la República
08.2024 - Current
System Operations Center (SOC) Duty Manager
Avianca Group International Limited
05.2022 - 01.2024
Critical Thinking & Problem Solving
01-2019
Sabre Flight Explorer Solution
03-2017
Head of SOC Operations Analysts Staff
Head of Control Vuelos El Salvador Analysts Staff
01.2015 - 01.2024
Leadership: Liderazgo en acción
08-2010
Sistemas de Gestión de la Seguridad Operacional (SMS) de la OACI
05-2010
Project Management - Aden Business School
07-2005
Excel 2000 Levels I-II-III - New Horizons
05-2004
FAA Aircraft Dispatcher Certificate - Aircraft Dispatch / Flight Operations
Sheffield School of Aeronautics
05.2001 -
System Operations Center (SOC) Duty Manager
Grupo TACA Holdings
01.1999 - 06.2022
Aircraft Flight Dispatcher & Instructor
TACA International Airlines
10.1994 - 01.1999
Flight Dispatcher Certification, TACA International Airlines
09-1994
Customer Service and Operations Agent
United Airlines
11.1992 - 10.1994
Air Traffic Controller
Comisión Ejecutiva Portuaria Autónoma (CEPA)
01.1990 - 09.1992
Business Administration (Two Years Completed) - Business Administration
Universidad Francisco Gavidia
Air Traffic Controller (Rating Aerodrome) - Air Traffic Control
Escuela Centroamericana De Adiestramiento Aeronáutico