Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
SoftwareEngineer
José Francisco Herrera Flores

José Francisco Herrera Flores

Operations Control & Safety Professional
Residencial San Carlos, Casa 6-B, Avenida Ayutuxtepeque, San Salvador, El Salvador,SS

Summary

Dynamic Operations Control and Safety Professional with extensive experience in managing operational processes, coordinating logistics, and ensuring compliance with high-performance standards. Expertise in streamlining procedures and navigating complex situations while leading teams to enhance efficiency and drive results. Strong commitment to fostering a culture of safety and operational excellence, consistently delivering improvements that align with organizational goals. Proven track record of implementing innovative solutions that optimize performance and elevate service quality.

Overview

36
36
years of professional experience
7
7
Certifications
2
2
Languages

Work History

Occupational Health and Safety Specialist

Corte de Cuentas de la República
08.2024 - Current


  • Conducted workplace risk assessments and promoted preventive measures to strengthen organizational safety culture.
  • Supported documentation and records management, contributing to institutional transparency and compliance.
  • Collaborated in project coordination initiatives focused on organizational improvement and infrastructure planning.
  • Promoted a safe working environment by fostering open communication among employees regarding health and safety concerns.
  • Reduced accident rates by implementing effective safety policies and procedures.

System Operations Center (SOC) Duty Manager

Avianca Group International Limited
05.2022 - 01.2024
  • Oversaw a network of 213,039 flights, averaging 583 per day across 75 destinations in 25 countries.
  • Improved punctuality, contributing to Avianca's 85.73% On-Time Performance in 2023.
  • Managed SOC team, achieving Top 5 global punctuality ranking throughout 2023.
  • Coordinated crisis responses for ~135 irregular events daily, maintaining 99.2% schedule completion.
  • Led operations for a fleet of 140 aircraft (127 Airbus A320s and 13 Boeing 787s).
  • Executed Avianca's point-to-point network strategy, overseeing 19 new routes in 2023.
  • Supervised and coordinated team to provide guidance and support and maximize performance.

Head of SOC Operations Analysts Staff

Head of Control Vuelos El Salvador Analysts Staff
01.2015 - 01.2024
  • Headed analysts providing strategic support and operational insights for events, minimizing disruptions.
  • Coordinated recovery actions to maintain itinerary integrity with operational, commercial, and crew teams.
  • Oversaw operations specialists managing flight planning, dispatch, weight & balance systems.
  • Liaised with system suppliers for timely adjustments and improvements.
  • Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
  • Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.

System Operations Center (SOC) Duty Manager

Grupo TACA Holdings
01.1999 - 06.2022
  • Directed decision-making and crisis management for five airlines.
  • Ensured compliance with national and international regulations.
  • Led SOC team in scenario analysis, driving performance improvements.
  • Managed Wet Lease operations for nine airlines, ensuring strict safety.
  • Trained and mentored 11 Duty Managers and 13 SOC Analysts.

Aircraft Flight Dispatcher & Instructor

TACA International Airlines
10.1994 - 01.1999
  • Flight Dispatch Expertise: Proficient in aeronautical meteorology, flight planning, safety protocols, and regulatory compliance.
  • Operational Support: Conducted comprehensive meteorological analyses for departures, routes, and arrivals, enhancing safety and operational efficiency across multiple aircraft types.
  • Training & Development: Designed and implemented structured training programs for new flight dispatchers, covering flight planning, weight and balance, and emergency procedures.
  • Leadership & Mentorship: Mentored and supervised over 20 staff members, ensuring consistent adherence to aviation standards and operational excellence.

Customer Service and Operations Agent

United Airlines
11.1992 - 10.1994
  • Delivered passenger service and customer support, ensuring a smooth travel experience.
  • Performed as Load Planner for B737-300, B757-200, and DC-10 aircraft, securing accuracy in weight and balance.
  • Served as Ground Security Coordinator, implementing safety protocols and compliance with regulations.
  • Acted as Ramp Supervisor, coordinating ground operations and turnaround processes for on-time performance.

Air Traffic Controller

Comisión Ejecutiva Portuaria Autónoma (CEPA)
01.1990 - 09.1992
  • Managed high-volume airspace, handling multiple aircraft simultaneously while maintaining consistent focus on safety and efficiency.
  • Promoted a culture of safety within the air traffic control facility by adhering to strict safety protocols and encouraging open communication among team members.
  • Contributed to team-based decision-making processes, working collaboratively with colleagues to address complex air traffic situations.
  • Maintained a high level of situational awareness to prevent potential airborne conflicts and ensure efficient flight routing.
  • Managed high-stress situations calmly, ensuring quick resolution of any issues that arose within the airspace.

Education

Business Administration (Two Years Completed) - Business Administration

Universidad Francisco Gavidia
San Salvador, El Salvador

FAA Aircraft Dispatcher Certificate - Aircraft Dispatch / Flight Operations

Sheffield School of Aeronautics
Ft. Lauderdale, Florida, United States
05.2001 -

Air Traffic Controller (Rating Aerodrome) - Air Traffic Control

Escuela Centroamericana De Adiestramiento Aeronáutico
San Salvador
01-1990

Skills

Cross-functional team management

Certification

Leadership: Liderazgo en acción

Software

AI Tools: ChatGPT (OpenAI) applied for technical writing, training materials, data analysis, and workflow optimization

Flight Planning Systems: Sabre FPS

Meteorology Tools: WAFS, Aviation Weather Center (METAR/TAF), OGIMET, Windy, ICAO WAFS Charts, The Weather Company (IBM)

Operations & Documentation: MS Office Suite (Excel, Word, PowerPoint), Microsoft SharePoint

Flight Tracking: Sabre Flight Explorer, FlightRadar24, FlightAware, ADS-B software

Flight Operations Systems: Lufthansa NetLine/Ops

Timeline

Occupational Health and Safety Specialist

Corte de Cuentas de la República
08.2024 - Current

System Operations Center (SOC) Duty Manager

Avianca Group International Limited
05.2022 - 01.2024

Critical Thinking & Problem Solving

01-2019

Sabre Flight Explorer Solution

03-2017

Head of SOC Operations Analysts Staff

Head of Control Vuelos El Salvador Analysts Staff
01.2015 - 01.2024

Leadership: Liderazgo en acción

08-2010

Sistemas de Gestión de la Seguridad Operacional (SMS) de la OACI

05-2010

Project Management - Aden Business School

07-2005

Excel 2000 Levels I-II-III - New Horizons

05-2004

FAA Aircraft Dispatcher Certificate - Aircraft Dispatch / Flight Operations

Sheffield School of Aeronautics
05.2001 -

System Operations Center (SOC) Duty Manager

Grupo TACA Holdings
01.1999 - 06.2022

Aircraft Flight Dispatcher & Instructor

TACA International Airlines
10.1994 - 01.1999

Flight Dispatcher Certification, TACA International Airlines

09-1994

Customer Service and Operations Agent

United Airlines
11.1992 - 10.1994

Air Traffic Controller

Comisión Ejecutiva Portuaria Autónoma (CEPA)
01.1990 - 09.1992

Business Administration (Two Years Completed) - Business Administration

Universidad Francisco Gavidia

Air Traffic Controller (Rating Aerodrome) - Air Traffic Control

Escuela Centroamericana De Adiestramiento Aeronáutico

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José Francisco Herrera FloresOperations Control & Safety Professional