José Roberto Vásquez Dueñas
Resumen profesional
Throughout my professional experience, I have worked in customer service and sales, which allowed me to develop strong values such as responsibility, respect, and commitment. Each stage of my career helped me learn, adapt, and continuously improve the way I understand and serve people.
As a coach, I learned how to provide effective feedback based on individual needs, helping others develop their skills and reach their potential. This experience opened the door for me to grow into leadership roles, where I supported teams in strengthening their customer service and sales abilities, improving KPIs, and achieving high performance standards.
All of this experience has prepared me well for my current position and continues to shape the way I contribute value through people development and results-driven work
Datos destacados
2
2
Languages
13
13
years of post-secondary education
15
15
years of professional experience
Experiencia
Support Centre Spelialist
Dollarcity
San Salvador, San Salvador
2021.11 - 2026.08
- Performance & Mentorship: Recognized as a top performer; onboarded and mentored new staff on complex technical troubleshooting.
- EOD & Sales Integrity: Executed daily End-of-Day store closures, delivering key sales reports to Finance with 100% completion.
- Technical Incident Resolution: Resolved POS system and software issues blocking store closures; authorized system bypasses to maintain reporting flow.
- Field & Security Dispatch: Coordinated next-day technician dispatches for hardware failures and rapidly dispatched security personnel for store emergencies (theft, break-ins, threats).
Sales Presentative
Teleperformance
Mejicanos, San Salvador
2016.01 - 2021.11
- Career Progression: Advanced from top individual contributor to QA Specialist and Acting Supervisor based on consistent performance.
- Sales Excellence: Awarded Best Seller for 5 consecutive years through consultative selling, objection handling, and high First-Contact Resolution (FCR).
- Team Leadership: Managed a team of 18 agents as Backup Supervisor, overseeing daily operations, resolving escalations, and supporting professional growth.
- QA & Coaching: Evaluated call quality, provided actionable feedback to boost agent KPIs, and coached peers on time management and pitch optimization.
Restaurant owner
Own business
San Salvador, Mejicanos
2013.01 - 2016.01
- Food service (Restaurant)
Sales representative
Sykes El Salvador
San Salvador, San Salvador
2012.01 - 2013.01
- Needs Assessment & Customization: Analyzed traveler profiles (leisure, business, events) to recommend tailored room options and competitive pricing packages.
- Objection Handling & Conversion: Applied value-based negotiation and active listening to resolve objections and increase booking conversion rates.
- Sales & Service Execution: Delivered high-quality customer service aligned with client needs while mastering pitch customization and CRM tools.
Formación
Diplomado en ingles avanzado - Ingles
Escuela Americana Extension (EAX)
San Salvador, SS 2024.12 -
Certificado de Capacitación en Excel Avanzado - Excel
Academia Europea
San Salvador, SS 2023.01 - 2023.04
High School - Bachillerato General
Instituto Nacional Maesro Alberto Masferrer
San Salvador, SS 2010.01 - 2012.11
Elementary and middle school -
Centro Escolar Repulica Oriental el Uruguay
Mejicanos 2000.01 - 2009.11
Enfatiza tus habilidades clave
- Adaptive Leadership: Proven ability to lead teams of 18 agents, mentor new hires, and drive employee growth
- Crisis Management: Decisive under pressure—skilled in dispatching emergency security and resolving critical operational bottlenecks
- Consultative Selling: Expert in needs assessment, value-based negotiation, and objection handling to maximize sales conversion
- Operational Integrity: Detail-oriented in managing End-of-Day (EOD) closures, KPI auditing, and financial reporting compliance
- Technical Troubleshooting: Proficient in diagnosing POS, software, and hardware issues to minimize operational downtime
- Consistent Top Performer: Driven execution supported by 5 consecutive years of top sales awards and performance recognitions
languages
Inglés
Intermedio avanzado
B2
Español
Nativo
C2
Cronología
Diplomado en ingles avanzado - Ingles
Escuela Americana Extension (EAX)
2024.12 -
Certificado de Capacitación en Excel Avanzado - Excel
Academia Europea
2023.01 - 2023.04
Support Centre Spelialist
Dollarcity
2021.11 - 2026.08
Sales Presentative
Teleperformance
2016.01 - 2021.11
Restaurant owner
Own business
2013.01 - 2016.01
Sales representative
Sykes El Salvador
2012.01 - 2013.01
High School - Bachillerato General
Instituto Nacional Maesro Alberto Masferrer
2010.01 - 2012.11
Elementary and middle school -
Centro Escolar Repulica Oriental el Uruguay
2000.01 - 2009.11