Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Josseline Peña
-
San Salvador
Summary
Overview
9
years of professional experience
2
Languages
Work History
AMG Installation INC
Operations Manager
05.2022 - 06.2024
Job overview
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Pronto BPO
Recruiter and Onboarder Specialist
09.2021 - 05.2022
Job overview
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Cognizant Technologies Solutions
Patient Care Coordinator
08.2019 - 08.2021
Job overview
- Greeted and assisted patients with check-in procedures.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Worked with patients to schedule tests and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Teleperformance
Technical Support Representative
12.2018 - 11.2019
Job overview
- Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
- Diagnosed and troubleshot hardware, software and network issues.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
Teleperformance
Customer Service Representative
01.2018 - 11.2018
Job overview
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Convergys, DISH Tv
Sales Associate
02.2017 - 12.2017
Job overview
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Convergys, Bell Canada
Technical Support Representative
01.2016 - 01.2017
Job overview
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Documented support interactions for future reference.
Convergys, Fingerhut
Catalog Sales Associate
11.2015 - 01.2016
Job overview
- Fielded inquiries regarding catalog offerings, ensuring accurate and timely information.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Recommended merchandise and services that would meet customer needs.
Education
Universidad EvangelicaEl Salvador, El Salvador
Associate of Science from Clinical Psychology
05.2001
University Overview
AVANZA INFINITE EDUCATIONSan Salvador, El Salvador
Associate of Business Administration from Business Administration And Management
05.2001
University Overview
AVANZA INFINITE EDUCATIONSan Salvador, El Salvador
Marketing from Marketing Management And Research
05.2001
University Overview
Le Bouquet, Cooking SchoolSan Salvador, El Salvador
Associate of Arts from Cuisine Art
05.2001
University Overview
It is a top-level training in International Gastronomy, with a purely practical profile, which will allow you to be a Chef with excellent tools to fully manage a culinary venture.
200 recipes are prepared throughout the entire Diploma, in which all the techniques of classic French cuisine and techniques of International Cuisine are learned.
Skills
Microsoft Suite
Timeline
Operations Manager
AMG Installation INC
05.2022 - 06.2024
Recruiter and Onboarder Specialist
Pronto BPO
09.2021 - 05.2022
Patient Care Coordinator
Cognizant Technologies Solutions
08.2019 - 08.2021
Technical Support Representative
Teleperformance
12.2018 - 11.2019
Customer Service Representative
Teleperformance
01.2018 - 11.2018
Sales Associate
Convergys, DISH Tv
02.2017 - 12.2017
Technical Support Representative
Convergys, Bell Canada
01.2016 - 01.2017
Catalog Sales Associate
Convergys, Fingerhut
11.2015 - 01.2016
Universidad Evangelica
Associate of Science from Clinical Psychology
05.2001
AVANZA INFINITE EDUCATION
Associate of Business Administration from Business Administration And Management
05.2001
AVANZA INFINITE EDUCATION
Marketing from Marketing Management And Research
05.2001
Le Bouquet, Cooking School
Associate of Arts from Cuisine Art
05.2001
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