Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Hobbies and Interests
Generic

Josselyn Ayala

Santa Tecla

Summary

Aspiring Sales Manager with over three years of experience enabling enterprise digital transformation in the Microsoft 365 and Copilot ecosystems. Currently serving as a Strategic AI Solutions Specialist, I specialize in translating complex requirements into clear business outcomes, effectively aligning ERP, analytics, and collaboration workflows to achieve measurable revenue impact and productivity gains while seamlessly integrating technical strategy with operational execution across multi-cloud environments. Proven ability to partner with Sales Managers to design and deliver job-ready enablement initiatives, including authoring a comprehensive B2B Sales Handbook and leading live training sessions focused on discovery, negotiation, and the customer buying journey, enhancing consultative selling and accelerating adoption. Recognized for exceptional cross-functional orchestration and executive storytelling skills, prepared to lead high-performing sales teams, foster consistent execution, and scale sales strategies that drive predictable growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

AI Specialist - Technical Sales

Concentrix
09.2024 - Current
  • Consulted with B2B Clients to assess their enterprise architecture and business needs, designing tailored cloud solutions in Microsoft.
  • A key achievement in my role has been designing and leading internal training initiatives to prepare colleagues for selection.
  • Led technical demos and collaborated with engineering teams to ensure successful deployments.
  • Managed a portfolio of enterprise clients, building strong B2B relationships while leading complex deployment of Microsoft solutions.
  • Delivered business value by driving digital transformation initiatives, leveraging cloud technologies, AI, and cloud architecture.
  • Throughout my tenure, I have bridged the gap between technical teams and business stakeholders, translating complex concepts.

Microsoft Modern Business Advisor

Concentrix
07.2023 - 09.2024
  • Leading the design and deployment of secure, compliant Microsoft 365 security and collaboration solutions. Fostered Microsoft.
  • Architected and implemented robust compliance and security controls within Microsoft 365 environments for enterprise clients.
  • Spearheading sales process from opportunity qualification to deal closure for Microsoft 365.
  • Engaging with SMB clients to understand their unique business needs and recommending personalized solutions to improve.
  • Led technical demos of Microsoft 365 security and compliance solutions to diverse audiences, translating complex concepts.
  • Enabled better decision-making and accelerated adoption by using a customer-centric approach, communicating both the advantages.
  • By the end of my tenure, I developed and led internal training initiatives to upskill our entire commercial team in El Salvador.

Business Development Representative

SE Telecom - Antiguo Cuscatlan
07.2022 - 07.2023
  • Successfully identified and qualified business opportunities for VoIP services, leading to closed deals and increased revenue.
  • Promoted and implemented inbound sales strategies that significantly enhanced lead conversion and increased closing rates.
  • Achieved a 15% growth in the customer base by focusing on targeted inbound marketing efforts and optimizing sales stages.
  • Collaborated with cross-functional teams to ensure seamless integration of VoIP solutions, resulting in high customer satisfaction.
  • Performed research in new sales and marketing trends and developed a handbook to improve our team's ability to close deals.
  • Remote

Commercial Support and Analysis Intern

CERVESAL, S.A. de C.V. - Antiguo Cuscatlán
03.2022 - 07.2022
  • In 2022, at Cerveceria Salvadoreña, I developed and maintained commercial reports and dashboards to track and analyze sales.
  • Collaborated closely with commercial partner, ABInbev - La Constancia, ensuring seamless communication for order management.
  • Oversaw accounts receivable, prepared sales reports, and monitored KPIs in collaboration with sales supervisors. Acted as a liaison.
  • Remote

Senior Lead Generation & Digital Marketing

Uassist.ME - San Salvador
04.2021 - 03.2022
  • Identified new business opportunities and prospects for the company, new products and lines of business as well as developed.
  • Interacted with key accounts to understand business needs and translate into requirements and project scope.
  • Analyzed business processes and established long-term relationships with clients.
  • Closed successful deals that led to long-term relationships between Oakleaf EP and our B2B and B2G customers.
  • Led a benchmarking study of 10 similar businesses in the industry and reported to the Head of Marketing.
  • Evaluated trends to understand competitive environments and assess current strategies.

Lead Generation Specialist (B2B)

Monitex Security
08.2019 - 03.2021
  • Developed and executed lead generation strategies that resulted in the generation of over +200 qualified leads per month.
  • Collaborated with the sales team to ensure a seamless transition of leads, resulting in a closing rate of 25%.
  • Successfully increased the number of opportunities generated year-over-year.
  • Remote

Education

Economia y Negocios

Escuela Superior De Economia Y Negocios

Business Analytics Bachelors' Degree - Business Analytics

ADEN University
08.2024

Skills

  • Persuasion, Negotiation Readiness, and Stakeholder Management
  • Leadership and Cross-Functional Collaboration
  • Operational Rigor, Forecasting Mindset, and Data Fluency
  • Executive Communication and Business Case Storytelling
  • B2B Relationship Management
  • Account Growth Strategy
  • Technical Consulting
  • Solution Tailoring

Certification

  • 2025-05 AI-102
  • Azure AI Engineer Associate
  • 2024-08 AI-900
  • 2024-02 SC-900
  • 2023-07 MS-900
  • 2023-03 Inbound Sales, HubSpot Academy

LANGUAGES

English
Spanish

Timeline

AI Specialist - Technical Sales

Concentrix
09.2024 - Current

Microsoft Modern Business Advisor

Concentrix
07.2023 - 09.2024

Business Development Representative

SE Telecom - Antiguo Cuscatlan
07.2022 - 07.2023

Commercial Support and Analysis Intern

CERVESAL, S.A. de C.V. - Antiguo Cuscatlán
03.2022 - 07.2022

Senior Lead Generation & Digital Marketing

Uassist.ME - San Salvador
04.2021 - 03.2022

Lead Generation Specialist (B2B)

Monitex Security
08.2019 - 03.2021

Business Analytics Bachelors' Degree - Business Analytics

ADEN University

Economia y Negocios

Escuela Superior De Economia Y Negocios

Hobbies and Interests

IRONMAN 70.3, Crossfit, Hyrox, Robotics and AI, Negotiation

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Josselyn Ayala