Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josué Daniel Gómez Lemus

Atención Al Cliente
San Salvador,SS

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Ubiquity Global Services. Excelled in complaint resolution and creative problem-solving, consistently recognized for top performance. Skilled in service standard compliance and adept at managing high-stress situations, demonstrating exceptional professionalism and empathy.

Overview

2
2
years of professional experience
1
1
Language

Work History

Customer Service Representative

Ubiquity Global Services
07.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Telus International
12.2022 - 06.2023
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

Teleperformance
12.2022 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Colegio Bilingüe Lidia Salman De Vargas
Santa Ana, Santa Ana
10.2020

Skills

Service standard compliance

Receiving support

Complaint resolution

Medical terminology knowledge

Creative problem solving

Timeline

Customer Service Representative

Ubiquity Global Services
07.2023 - Current

Customer Service Representative

Telus International
12.2022 - 06.2023

Customer Service Representative

Teleperformance
12.2022 - 06.2023

Colegio Bilingüe Lidia Salman De Vargas
Josué Daniel Gómez Lemus Atención Al Cliente