Josué Daniel Gómez Lemus
Atención Al Cliente
San Salvador,SS
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Ubiquity Global Services. Excelled in complaint resolution and creative problem-solving, consistently recognized for top performance. Skilled in service standard compliance and adept at managing high-stress situations, demonstrating exceptional professionalism and empathy.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
Ubiquity Global Services
07.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Telus International
12.2022 - 06.2023
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Teleperformance
12.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Colegio Bilingüe Lidia Salman De Vargas
Santa Ana, Santa Ana 10.2020
Skills
Service standard compliance
Timeline
Customer Service Representative
Ubiquity Global Services
07.2023 - Current
Customer Service Representative
Telus International
12.2022 - 06.2023
Customer Service Representative
Teleperformance
12.2022 - 06.2023
Colegio Bilingüe Lidia Salman De Vargas
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