Summary
Overview
Work History
Education
Skills
References
RELEVANT EXPERIENCIE
Languages
Timeline
Generic
Josue Eliezer Mendez Estrada

Josue Eliezer Mendez Estrada

Soyapango,SS

Summary

Bilingual expert in client relations and communication, proficient in translation and interpretation. Demonstrated success in managing inquiries and resolving complaints with empathy and accuracy. Focused on leveraging communication skills to support and enhance team dynamics across diverse environments.

Overview

8
8
years of professional experience

Work History

Customer Service Agent

TELEPERFORMANCES
San Salvador
06.2021 - 06.2025
  • Call reception and social media management for ChoiceHotels.com.
  • Responded to public comments on social media platforms, telephone and email inquiries and complaints following standard operating procedures.

Customer Service Agent

SYKES
San Salvador
07.2017 - 12.2020
  • Call reception for Hotels.com, Expedia.com, Booking.com, Travelocity.com and others.
  • Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues regarding hotel reservations, flights, car rentals, and more.

Education

Degree on Translation and Interpretation of English language -

Universidad Evangélica De El Salvador
San Salvador
09-2024

Interpretation Training Applied in Spa-eng -

Signify, S.A De C.V.
San Salvador
12-2023

French Diploma -

European Academy
San Salvador
06-2023

English Diploma -

English For Call Centers
San Salvador
05-2017

Highschool diploma -

Liceo Cristiano Reverendo Juan Bueno "La Coruña"
San Salvador
12-2016

Skills

  • Client relations
  • Active listening
  • Critical thinking
  • Verbal and written communication
  • Relationship building
  • Complaint resolution
  • Documentation and reporting
  • Empathetic and genuine

References

  • Ronny, Alfaro, 7862 2867
  • Jonathan, González, 7170 3970

RELEVANT EXPERIENCIE

  • Central American and Caribbean Games 2023 Member of the linguistic services team
  • Miss Universe El Salvador 2023 Escort Interpreter
  • Glasswing El Salvador 2023 Online English teacher
  • Higashi Enterprises 2024 Spanish to English translator/audio transcriber.
  • Signify, S.A de C.V. 2024 Interpreter in simultaneous and consecutive mode.

Languages

Spanish
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2

Timeline

Customer Service Agent

TELEPERFORMANCES
06.2021 - 06.2025

Customer Service Agent

SYKES
07.2017 - 12.2020

Degree on Translation and Interpretation of English language -

Universidad Evangélica De El Salvador

Interpretation Training Applied in Spa-eng -

Signify, S.A De C.V.

French Diploma -

European Academy

English Diploma -

English For Call Centers

Highschool diploma -

Liceo Cristiano Reverendo Juan Bueno "La Coruña"

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Josue Eliezer Mendez Estrada