Atilio Josue Hernandez
Customer Service
San Salvador,Soyapango
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
The Office Gurus
05.2021 - 03.2024
- Assisted customers in navigating company software and troubleshooting ongoing issues, improving overall user experience.
Call Center Sales Agent
Concentrix
09.2019 - 03.2021
- Maintained high call quality standards with clear communication, active listening, and professional demeanor.
Customer Service Representative
SYKES
01.2016 - 08.2019
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
High School Diploma -
Fe Y Alegria
San Salvador, El Salvador 05.2001 -
Skills
Issue Research
undefinedTimeline
Bilingual Customer Service Representative
The Office Gurus
05.2021 - 03.2024
Call Center Sales Agent
Concentrix
09.2019 - 03.2021
Customer Service Representative
SYKES
01.2016 - 08.2019
High School Diploma -
Fe Y Alegria
05.2001 -
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