Josue Miranda
San Salvador
Summary
Seasoned Sales Representative knowledgeable about selling in B2C, B2B environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Telus International
06.2019 - Current
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Determined needs, delivered solutions, and overcome objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Used CRM software to maintain detailed contact logs and account records.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Customer Service Representative
Foundever
01.2016 - 05.2019
- Handling client complaints and provide appropriate solutions and/or alternatives; following-up to ensure resolution when needed.
- Managing a client support line with limited supervision.
- Following Health communication procedures, guidelines and policies.
- Proactively incorporating client feedback into tangible recommendations to platform updates for use by leadership.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Business Administration - Human Resources Management
Francisco Gavidia University
San Salvador, El Salvador04.2022
Skills
- Sales expertise
- Attention to Detail
- Outbound and Inbound Calls
- Consultative Sales Approach
- Rapport Building
- Objection Handling
- Closing Techniques
- Interpersonal Communication
Timeline
Inside Sales Representative
Telus International
06.2019 - Current
Customer Service Representative
Foundever
01.2016 - 05.2019
Bachelor of Business Administration - Human Resources Management
Francisco Gavidia University
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