Josue Reyes
Customer Service Representative
Mejicanos
Summary
Professional and personal Call Center representative with more than 2 years of work experience, I have handled both incoming and outgoing calls and chats with telecommunications companies mostly related to the technical support, customer service, retention and sales section.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Telus International
09.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Tech Support Representative
Teleperformance
01.2023 - 06.2024
- Participated in regular product training sessions to stay current on updates and enhancements.
- Collaborated with cross-functional teams to identify and resolve recurring product issues.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
Education
High School Diploma -
Centro Cultural Salvadoreño Americano
San Salvador, El Salvador 05.2001 -
Skills
Customer service
Certification
Microsoft word certification
Timeline
Customer Service Representative
Telus International
09.2024 - Current
Tech Support Representative
Teleperformance
01.2023 - 06.2024
TOEFL certification
10-2022
Microsoft word certification
08-2020
High School Diploma -
Centro Cultural Salvadoreño Americano
05.2001 -
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