Summary
Overview
Work History
Education
Skills
Opennesstofeedback - Feedbackreceived
References
Timeline
Generic
Josue David Ascencio Pone

Josue David Ascencio Pone

Technical Support
San Salvador,SS

Summary

Qualified Advanced Technical Support Specialist with 8 years of helpdesk and customer service experience. Provides comprehensive support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

6
6
years of professional experience

Work History

Appointment Software Trainer

The office gurus
6 2023 - Current
  • Trained and supported numerous large business clients in using appointment management software, leading to improved efficiency and client satisfaction
  • Assisted in the integration of client webpages with the software, ensuring smooth and effective connectivity
  • Guided clients through the setup and management of appointment schedules, services, and hours of operation
  • Configured automated bots to handle routine tasks, reducing the manual workload for clients and enhancing their operational efficiency
  • Provided continuous support and troubleshooting, resolving issues promptly and maintaining high levels of client satisfaction.

Google Workspace Admins

- 05.2023
  • Experienced Google Workspace Admin Agent with a proven track record in effectively managing and supporting Google Workspace environments
  • Skilled in overseeing user accounts, configuring settings, and delivering technical assistance to enhance productivity and collaboration within organizations
  • Known for troubleshooting and resolving issues promptly, ensuring the smooth operation of Google Workspace tools and applications
  • Exceptional communication and problem-solving abilities, coupled with a strong commitment to providing outstanding customer service.

MoneyGram International technical support agent

03.2020
  • Experienced Technical Support Agent with a proven track record in providing comprehensive phone and chat support for MoneyGram International
  • Specialized in assisting local store agents with step-by-step guidance related to MoneyGram equipment, application installations, launches, and testing of application updates
  • Proficient in coordinating and communicating with high-level clients within MoneyGram to facilitate seamless system changes and ensure optimum performance
  • Known for delivering exceptional customer service, particularly with VIP clients, while maintaining a strong focus on technical excellence and problem-solving.

Especialista en soporte técnico

Telus Canada
05.2018 - 03.2020
  • Highly skilled Technical Support Agent at Telus Canada, specializing in providing exceptional technical support for Mobily clients
  • Proficient in resolving issues related to internet routers, general cellphone technology, and offering sales and technical guidance for inside networks
  • Adept at delivering outstanding customer service, troubleshooting complex problems, and ensuring customer satisfaction
  • Committed to staying updated with the latest technology trends and maintaining technical excellence.

Education

Skills

Remote Support

Software Installation

Ticket management

Network configuration

Application support

Incident Reporting

Telecommunications

Mobile Device Support

System Administration

Opennesstofeedback - Feedbackreceived

  • Actively sought feedback from supervisors and peers to continuously improve performance and enhance customer service skills.
  • Demonstrated a growth mindset and a willingness to implement feedback to drive personal and professional development.

References

Available upon request

Timeline

MoneyGram International technical support agent

03.2020

Especialista en soporte técnico

Telus Canada
05.2018 - 03.2020

Appointment Software Trainer

The office gurus
6 2023 - Current

Google Workspace Admins

- 05.2023

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Josue David Ascencio PoneTechnical Support