Josue Ismael Maldonado Castillo

* Designing and executing personalized loyalty strategies to enhance customer satisfaction and retention.
* Analyzing customer feedback and behavior to develop targeted initiatives that optimize loyalty program effectiveness.
* Implementing innovative solutions to streamline access to program benefits and elevate the overall customer experience.
* Collaborating cross-functionally to launch tailored marketing campaigns aimed at fostering brand loyalty and advocacy.
* Providing expert guidance and support to customers in French and English, ensuring exceptional service delivery at all touchpoints.

* Analyzed customer behavior patterns to create tailored offers, enhancing satisfaction rates.